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UKG Pro

Score8.1 out of 10

1,651 Reviews and Ratings

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Categories & Use Cases

Media

Screenshot of included workforce analytics.
Screenshot of the payroll gateway.

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Screenshot of included workforce analytics.

UKG Pro Key Features

Learn about the best (and worst!) features UKG Pro has to offer, as determined by TrustRadius' reviewers.
Based on 1,651 ratings of UKG Pro's features
View all UKG Pro features

Top Performing Features

  • Employee demographic data

    Administrators have the ability to enter detailed demographic data for each employee.

    Category average: 8.5

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 8.9

  • Employment history

    Employment history is the ability to track previous positions held.

    Category average: 8.3

Areas for Improvement

  • Performance improvement plans

    Supervisors can track disciplinary actions such as performance improvement plans.

    Category average: 7.5

  • Create succession plans/pools

    Managers can create and manage pools of potentially high-performing individuals.

    Category average: 7.9

  • Ability to combine HR data with external data

    Ability to bring data from external systems like CRM and combine with HR data.

    Category average: 6.8

Who Buys & Uses UKG Pro

UKG Pro Reviews

What users are saying about UKG Pro.
View all UKG Pro reviews

Pros

  • Comprehensive and customizable reporting functionality.
  • Intuitive user interface and mobile accessibility for all users.
  • Streamlined and efficient new hire onboarding process.

Cons

  • Complex and slow general reporting, especially for large data sets.
  • Unintuitive user interface and navigation requiring excessive clicks.
  • Mixed customer service experiences with slow response times and ticket reliance.

You can Trust UKG

Incentivized
Veronica Knight
Payroll Specialist in Finance and Accounting at Family & Children Services (1001-5000 employees)

Use Cases and Deployment Scope

I use UKG Pro software to process payroll for my organization. UKG Pro addresses our organization with updates and is a trusted software and company. When in need of guidance for reporting issues, (such as adding pay codes to reports in the build) through People Analytics UKG is on top of addressing those almost immediately.

Pros

  • Stores employee data
  • Offers customizable reports
  • User friendly Software

Cons

  • Levy section for withholdings appears to only have a percentage withholding availability.
  • Detail Payroll Registers are no longer available to extract more than a quarters worth of data. When we were able to pull a full year on a Detail Payroll Register, our audits were more streamlined, and less time consuming.

Return on Investment

  • I do not have enough data to answer this question.

Usability

Other Software Used

Adobe Acrobat, Microsoft 365, Canva

UKG is very good.

Incentivized
Natalia Hantke
Sr Corporate Payroll Manager in Finance and Accounting at Canyon Ranch (1001-5000 employees)

Use Cases and Deployment Scope

We use UKG Pro WFM for timekeeping. We have rather complicated pay rules and were able to accommodate them all in UKG. Before UKG, we struggled with accrual policies; now it's all in the past.

Pros

  • Custom pay policies.
  • Integrations
  • Customer service.
  • Notifications about releases and updates.
  • Community

Cons

  • It would be nice to have notifications delivered to a manager's manager when the first manager is not responding and no delegation is assigned.

Return on Investment

  • 100% improvement on hours calculation.
  • Ease of usage.
  • Compliance

Usability

Alternatives Considered

ADP Enterprise HR and Workday Platform

Other Software Used

ADP Enterprise HR, ADP SmartCompliance

Have seen ROI

Incentivized
Jessica Romano
Senior HR Coordinator in Human Resources at MDO Holdings (501-1000 employees)

Use Cases and Deployment Scope

We use UKG Pro is every aspect. We use it for payroll, HR purposes, ATS, and Learning. We are still new in the system and still learning everything about it but I would say it is a very robust system. There are a lot of capabilities within the system that allow us to perform things that have helped.

However, there are things that are frustrating about the system that do not create the best experience.

Pros

  • Automation of processes
  • Open integrations
  • reporting is robust

Cons

  • A lot of steps for fitness industries to log classes
  • had a lot of issues with the app
  • reporting is hard to learn

Return on Investment

  • compared to Paycom we have saved money
  • pricing is broken down nicely
  • easier to see what you are paying for

Usability

Alternatives Considered

Paycom and HubSpot CRM

Other Software Used

HubSpot CRM, ClubReady

Stay Away from UKG Products

Roberto Adán PérezView profile
Systems Consultant in Finance and Accounting at City of Houston (10,001+ employees)

Use Cases and Deployment Scope

Use UKG Pro for payroll and scheduling. In my opinion, it's terrible for Public sector operations that are 24/7, like police and fire. I would never recommend.

Pros

  • In my experience, give my organization a new technical problem every week
  • In my experience, overcharge for services not rendered
  • I feel it's outstanding in how it always has something wrong

Cons

  • Better implementation support, not steamroll with consulting
  • Better priority with technical tickets
  • Needs to provide cross-departmental super users the ability to view employees in different business units. i.e. Finance can see all Police employee timecards and schedules for auditing
  • Faster report generation for 1000+ employees
  • Better connectivity with ERP system
  • I feel there's too much nonsense to click for any action
  • In my experience, accruals are always a problem, giving errors
  • I infinitely wish for this system to crash and for UKG to be bankrupted to the stone-age so a better system can take its place

Return on Investment

  • Negative ROI, have to pay (In time, administrative hassle, accounting corrections) every month for something to be fixed
  • There is nothing to be said about increased engagement
  • There is nothing to be said about increased profitability
  • In my opinion, it's a money-Pit
  • In my experience, terrible business decision
  • I can't stand this GD solution
  • In my experience, we have to spend 100s of hours a month fixing what UKG Pro broke
  • In my experience, there's hundreds of Thousands of $ in mis-managed revenue due to silly accounting mistakes UKG Pro caused during payroll close

Usability

Alternatives Considered

Workday Workforce Management, SAP Fieldglass, SAP Core HR and Payroll and Oracle E-Business Suite

Solution Manager.

Incentivized
Oleg BratishkoView profile
Solution Manager in Information Technology at Cargill (10,001+ employees)

Use Cases and Deployment Scope

The goal is to use the UKG Pro WFM application from Punch to Pay and ensure employees and managers who track time get paid correctly and on time, the first time. Stay in compliance with local rules and regulations.

Pros

  • Pay calculation, tracking start/stop time.
  • Manage and assign schedule and pattern templates.
  • GTOR usage managing employee accrual balances.
  • Manage employee skill sets and proficiency.

Cons

  • Comments/notes has to be profile driven.
  • Use of languages capturing biometric consent; it works in WFC but no longer works in WFM.

Return on Investment

  • Usage of contingent workforce.
  • Usage of the GTOR, eliminates local paperwork.
  • Overtime and employees shift management.

Usability

UKG Pro Alternatives

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