TrustRadius Insights for Upland PSA are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Timesheet pre-population: Many users appreciate that Tenrox pre-populates timesheets with employee's assigned contracts, giving them control over what is included. This feature has been praised by several reviewers for saving time and ensuring accuracy in time tracking.
Seamless integration with payroll providers: The seamless integration of Tenrox with payroll providers is highly regarded by users. Reviewers have mentioned that timesheets export well, making the process of transferring data to payroll systems efficient and error-free.
Email reminder system for timesheet submission: Users highly regard the email reminder system in Tenrox for timesheet submission and approval. Several reviewers have mentioned that this feature helps to ensure timely completion of timesheets, reducing delays and improving overall productivity.
Upland PSA is our current project billing software, used by all of our employees who bill time directly to customer projects. It addresses our business need to accurately account for work hours in a multi-tenant, multi-hat environment for our staff. My use case is as a solutions architect, in which i can bill time to 50+ different project codes in any given week.
Pros
billing
project accounting
forecasting
Cons
the UI is clunky
Finding the right project code is like pulling teeth
Likelihood to Recommend
Upland PSA handles basic, constant-project billing amazingly. My struggle with it is when the project codes fluctuate week over week... keeping track of the codes can be quite painful and the lookup is hard to use. If you have a fixed list of tasks, its an amazing tool for forecasting, productivity tracking, and billing
VU
Verified User
Engineer in Professional Services (1001-5000 employees)
Tenrox is being used by my company to keep track of billable and non-billable hours across all departments across the company. This is used for us to see billable utilization numbers and to hire against this. Since we implemented Tenrox, we have a better idea of how team members across the board are being utilized in a billable or non-billable way.
Pros
Tenrox makes it easy to put in your time accurately across the board. It's easy to track hours and enter your time at the SVP level or coordinator level.
Tenrox is also great at sending automated emails about when someone fills out their sheets or when someone isn't filling out their sheets. It's great at letting management know either way!
Cons
Tenrox needs improvement in the reporting area. It is extremely difficult to report off of and to pull individual or client reports. It's hard to enter projects to show up on the sheets and it's difficult to change project names where you enter your time in. There are other tools out there where this is a lot easier to enter specific line items and projects. Automated reporting is something that they also need to make easier and more efficient to install. It takes a while to get this going today!
Likelihood to Recommend
I would have recommended this higher if I didn't see other platforms that were way easier to implement and report on. It's not efficient for large businesses that need to pull hours across offices easily. Right now we have admins working with the Tenrox team to get managers what they need since it takes up too much time to pull reports. It's easy to enter your time but hard to get the names of the projects installed where you need to enter your time, and then pulling reports is a huge hassle.
VU
Verified User
Professional in Customer Service (201-500 employees)
Tenrox is being used for timekeeping and expense reporting against projects. We use Tenrox as a billing software mainly. Tenrox is one of three systems that we have to use and was chosen to be implemented when the previous Access Database reached capacity. It is being used across all of one of the divisions of our company, and I am currently evaluating the needs to be able to add another division. We are able to track employee billable hours, project totals, project profitability, and avoid lost billable time/expenses with the reporting abilities offered in Tenrox.
Pros
User interface on time entry is simple to use.
Reporting abilities are basically unlimited. If you put the information in to Tenrox, there is a way to report on it.
Customer Service/Support not only at implementation but even after [becoming] an established user.
Simple to set up new clients/projects/billing rules/rates/tasks/users/etc.
Cons
The expense user interface and entry is not simple to use.
I would like to see all entries needed by a user if multiple licensing features are purchased to be available at one screen. For example, if you have time and expense licenses in Tenrox, then the user can make entries for both features on the same screen.
Ability to report on time and expense on the same reports without having to pay Tenrox for a custom report. You can only report on time or on expense. To get the information on one combined report, you have to have a custom report created.
Likelihood to Recommend
<p>We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects). </p>
<p>With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.</p>
VU
Verified User
Administrator in Finance and Accounting (201-500 employees)
Our entire agency uses Tenrox as our timesheet and labor distribution tool which we export to Paychex for payroll purposes. Basically our Tenrox timesheet looks like a glorified Excel spreadsheet where our employees manually input their hours worked on various contracts to the nearest quarter hour every pay period which is semi-monthly.
Pros
We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Cons
Their customer service is horrible, every email I send they insist on following up with a scheduled phone conference to tell me they can't help me. I have wasted hours on conference calls over the years.
They upgrade their products but none of their upgrades will work with their current customer's system or "customizations". We are stuck with a 5 year old product that will only work with Internet Explorer on a PC and only when the browser is in compatibility mode. Even this functionality is touch and go.
They have continuously failed to make time off accruals for a semi-monthly payroll a possibility.
Anytime you ask them to upgrade you to their latest product they first tell you that will be another $3,000 and then they find out their upgrade isn't compatible with your settings.
Likelihood to Recommend
Tenrox has been the only solution we can find that can make a simple timesheet that basically turns the old Excel timesheet into an online cloud based glorified Excel sheet. No drop downs for employees to pick through and little room for error. The reporting could be great but not in the way we have customized it. The reports are useless most of the time and writing a report is very difficult. If you want a nonprofit adapted timesheet for multiple funders and contracts without any frills or reporting then this is it!
Our organization is primarily a Staffing and Recruiting firm (and when including that portion of the business we have many more employees than indicated), however the division in which we use Tenrox performs project-based work. We perform project-based work with a wide variety of project types and are able to create several different structures in the system to manage them all in one place. One of the reasons we have kept Tenrox is that it houses our full data even when smaller groups within our organization have to use other systems as is often dictated by our clients. We use many smaller systems for more specific and/or granular project management, and Tenrox houses 'it all' as our go-to.
Pros
As a systems administrator, I enjoy the Tenrox system itself. I would say of the systems I have worked with in the past and those that I currently work with, Tenrox is one of my favorites relative to my current business needs.
Tenrox has a huge range of capabilities and options and its very easy to select and use particular components and ignore those that aren't valuable based on the need.
It is a well-structured system and once you understand the basic mapping it is very logical.
When our PMs and hourly resources are first presented with Tenrox they often feel overwhelmed at a glance, but the vast majority of the time after only a small amount of training they are able to use the system quite well.
Cons
Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
(The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Likelihood to Recommend
If you are trying to house a large volume of relatively small projects or clients who need granular reporting on a large volume of small deliverables, Tenrox might not be the best solution. We do have one group that utilizes Tenrox Project Planning (TPP) for a client that has such deliverables, however as mentioned elsewhere in this review we have found TPP to be problematic when synching with the Tenrox system. The administrative time it would take to manage those projects directly out of Tenrox is simply not worth the small dollar value of the individual projects.
The level/proficiency of project managers relative to administrative support. Tenrox is a bit more robust and more complex to figure out than a lot of systems out there that might have a very simple interface for project managers that might have different levels of proficiency and need in the system. When evaluating if Tenrox would be good for your business, I would suggest considering your administrative support team and how much they can handle in conjunction with the system's proficiency of your project managers and how much you will need them to use Tenrox (i.e. will your administrators be doing the majority of the system work, or will actual project managers be expected to setup and maintain projects, resources, etc. etc. From there, do you have enough admin bandwidth relative to the number of systems-minded project managers, resource managers, etc.).
VU
Verified User
Administrator in Finance and Accounting (501-1000 employees)
Tenrox is being used as a resource management tool in our information's department only. We are looking into rolling it out to other departments in our company. It helps reconcile actual hours worked on specific projects or O&M tasks. This tool is a great database for capturing project hours that can be capitalized and used for backup.
Pros
Detail for capital projects.
Shows associate work capacity throughout the year.
Helps clarify projects misses and gains by allowing to reconcile to forecast.
Cons
Does not connect to SAP.
New upgrade caused us to lose many reporting features.
Upgrades 1-4 times per year.
Likelihood to Recommend
I was not part of the selection process but we were only in the market for a time management system. I know now Tenrox provides a lot more features now than what we currently use the tool for.
VU
Verified User
Analyst in Information Technology (1001-5000 employees)
Tenrox is used across our organization to monitor project activity against budgets, to meet our resource planning needs, and to track timesheets and expenses.
Pros
You can create a report combining virtually any field that the application tracks, so in this way it's a very flexible tool. There are also very flexible workflows and security settings within the app so that you can really make it fit your organizational structure, whatever that may be.
You can download the report into Excel and work with the data in Pivot tables to get even more customized reports.
Cons
The upgrades have been particularly frustrating. We have often lost useful functionality as a result of the software being upgraded, and have experienced some dissatisfaction around the communication about exactly what features are being changed/added/removed.
Especially in the beginning there were lots of bugs in the application. Many of these bugs have been worked out in upgraded versions but some still remain.
Likelihood to Recommend
Key questions to ask during the selection process: how often will you be running reports in Tenrox (daily, weekly, monthly?) and which of the reporting tools (OLAP or AdHoc) would meet your report needs? In our experience - OLAP is more flexible but takes more time to run a report. If you use AdHoc you can't combine as many fields into one report but the reports run more quickly.
VU
Verified User
Employee in Finance and Accounting (11-50 employees)
