Verint Community Reviews and Ratings

Use Cases and Deployment Scope

Verint Community is used by myself as the one stop shop to learn, collaborate and network about the Verint Technology our contact center purchased. I have learned it is true that what you put into something your work with with improves the results you get out of it. The community has allowed me insights to new visions for quality, training, scheduling and providing productive coaching and development for our contact center associates. It also lets me see how the contact center is trending and the pros and cons of moving in that direction. I appreciate so much the quick response of the admin team and other Verint users in the community. Give it a try, you will find benefit.

Likelihood to Recommend

The admin team is great and encouraging. They do their best to build engagement and encourage us all to participate often.

Use Cases and Deployment Scope

We use the Verint Community as both a resource for watching and reading articles to learn and grow and a place to peruse and share ideas on how to improve the product.

Likelihood to Recommend

Anyone who is trying to figure out how to use the system and anyone who is willing to share ideas on how to improve it.

Use Cases and Deployment Scope

Customers, users and Partners of our products alike, can find answers to their questions (Among another things, such as Recommended Reads, Blogs,etc) in the community 24/7, which reduces the call volume our Technical Support team receives, allowing to reduce the call wait for customers and at the same time allowing engineers to have more time to focus on their cases.

Likelihood to Recommend

I think the Verint Community is well suited, for companies who want a better engagement with their users, specially for medium organizations, using Verint, can help you put your company out there.

Since a lot of the work is manual in the community, using the community without dedicate people from the organization to it, might be a bit hard to handle.

Use Cases and Deployment Scope

We use Verint community as a knowledge retention platform where users can find/ask questions for their issues. Currently this platform is being used more as a question-answer community, but we're trying to shape it up as a true global community. So, we've been hosting events, crow sourced content (Community Guides, etc.) and other advocate programs. With our community, we will be able to track ROI by seeing how many answers have been provided, and what are the issue trends that we're seeing with our products once a piece of content is pushed on the community. We've also deployed a federated search on our community which will enable us to track user journeys, and track deflections from previous already existing community threads.

Likelihood to Recommend

We've been using this community since 2015, so safe to say we've had our fair share of experience with this. This platform is well suited for many use cases (technology, healthcare, non-profit, etc.) but not in its current state. Verint Community has great potential. If this platform had better focus from Verint, I'm sure it could've been much better. They must fix the core issues with reporting, start listening to their customers, and return to the game.

Use Cases and Deployment Scope

Verint community is used as our primary customer facing portal. It is the first place that prospective clients will go to to see what Sophos is about. It is used as a question and answer board with contribution from staff and community members. It is used for announcements from our Product Managers, with subgroups being owned by product managers so they may configure the groups as desired, with support from our team.

Likelihood to Recommend

If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick.

If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.

Use Cases and Deployment Scope

In my role, I use Verint application to review my employee's activity. I dont have any problems at this time.

Likelihood to Recommend

I find the tool easy to use

Use Cases and Deployment Scope

I use the Verint Community to search for issues or questions to see if other customers have the same concerns. I also use it to search for updates of Verint patches or products.

Likelihood to Recommend

To see if my issue has been addressed or if other users have the same concerns. For example, DPA and Edge, DPA and triggers.

Use Cases and Deployment Scope

I use Verint Community to get support from other users, ask questions, browse ideas and find support materials. It’s a great place to share insights and get ideas for Speech categories, AQM and DPA. It’s a great community to connect with others and make the tool that much more powerful.

Likelihood to Recommend

Getting new ideas and asking other users questions about Verint products. Supporting materials are always available to help you navigate through different Verint modules.

Use Cases and Deployment Scope

Verint Community serves as a large knowledge base where you can find resources for a wide array of issues to see how other users overcame it. Most often I find myself coming to Verint Community when I have questions ahead of support. Community serves as an great knowledge base for any Verint customer.

Likelihood to Recommend

Any issues encountered really, checking on Verint Community to find if others are facing the same challenges and aiding in devising a game plan on how to tackle it.

Use Cases and Deployment Scope

When troubleshooting issues with the Verint WFE suite the Verint Community portal is a valuable asset to find solutions and collaborate with other customers.

Likelihood to Recommend

We always browse Verint Community first before opening tickets with the vendor. The resources and insights available on Verint Community empower us to be successful with our jobs.