Verint Community - 2025 Review on Community
Use Cases and Deployment Scope
Verint Community is used by myself as the one stop shop to learn, collaborate and network about the Verint Technology our contact center purchased. I have learned it is true that what you put into something your work with with improves the results you get out of it. The community has allowed me insights to new visions for quality, training, scheduling and providing productive coaching and development for our contact center associates. It also lets me see how the contact center is trending and the pros and cons of moving in that direction. I appreciate so much the quick response of the admin team and other Verint users in the community. Give it a try, you will find benefit.
Pros
- Discussion Boards
- Insight Artices
- Real use cases for Verint technology
- Fun and Networking
Cons
- I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
- It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.
Likelihood to Recommend
The admin team is great and encouraging. They do their best to build engagement and encourage us all to participate often.