Item: Verint Community
Rating: 9
Author: Verified User

Overall Satisfaction with Verint Community

Use Cases and Deployment Scope

Verint Community serves as a large knowledge base where you can find resources for a wide array of issues to see how other users overcame it. Most often I find myself coming to Verint Community when I have questions ahead of support. Community serves as an great knowledge base for any Verint customer.

Pros and Cons

Pros

Knowledge base
Finding known issues and resolutions

Cons

UX Design
Categorical Organization

Most Important Features

User and community engagement
Knowledge Base

Return on Investment

Fast and easy resource to find solutions, saving time

Alternatives Considered

Cisco AnyConnect

Key Insights

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Community go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Community again?

Yes

Other Software Used

Cisco Unified Border Element (Cube), Cisco Unified Communications Manager (Call Manager), Nuance Conservational IVR

Likelihood to Recommend

Any issues encountered really, checking on Verint Community to find if others are facing the same challenges and aiding in devising a game plan on how to tackle it.

Comments

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Adrienn Tordai ✏️
commented 2 years ago
Hi there! Thank you for taking the time to review Verint. It's great to hear that you use our community, Verint Connect, to research current challenges. We're thrilled to hear that the available resources have helped you in your line of work. If you can, please do expand your thoughts on the UX design and the categorical organization of assets as we'd like to learn more about how we can make the platform better. Have an excellent day!

Verint Community

Modules Used