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Overall good, but really quite bad. It works, but you may lose some hair over time.
June 15, 2023

Overall good, but really quite bad. It works, but you may lose some hair over time.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community

Verint community is used as our primary customer facing portal. It is the first place that prospective clients will go to to see what Sophos is about. It is used as a question and answer board with contribution from staff and community members. It is used for announcements from our Product Managers, with subgroups being owned by product managers so they may configure the groups as desired, with support from our team.
  • The ability to change UI and layout as desired
  • A great question and answer forum board to interact with customers
  • API's and ability to integrate with other systems
  • Verint marketplace
  • The reporting aspect of the community needs to be entirely revamped. The alternative is that significant training material is published on how to best utilize the in-built reporting
  • The Community platform is a SAAS solution, but there are currently very limited mitigations against DDOS attacks, a site can be brought down by a single IP address spamming your website
  • Based on sentiments shared by colleagues: While the support can be good at times, in other instances issues raised as Critical can go unanswered for extended periods of time.
  • The implementation of ideas sourced from the community. Some ideas have been highly requested for years and have still not made it into the product.
  • Customization
  • Integration with other products
  • Moderation
  • Verint Community has helped to deflect calls and cases from our technical support teams, we don't have figures on the number of calls or cases

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Community go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Community again?

No

If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick.

If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.