Verint Community - 2025 Review on Community
February 17, 2025
Verint Community - 2025 Review on Community
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Analytics
Overall Satisfaction with Verint Community
Verint Community is used by myself as the one stop shop to learn, collaborate and network about the Verint Technology our contact center purchased. I have learned it is true that what you put into something your work with with improves the results you get out of it. The community has allowed me insights to new visions for quality, training, scheduling and providing productive coaching and development for our contact center associates. It also lets me see how the contact center is trending and the pros and cons of moving in that direction. I appreciate so much the quick response of the admin team and other Verint users in the community. Give it a try, you will find benefit.
Pros
- Discussion Boards
- Insight Artices
- Real use cases for Verint technology
- Fun and Networking
Cons
- I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
- It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.
- At times, troubleshooting in the software tickets takes too long. However, we have worked with that team to share our specific examples and have seen some improvement in this area, yet there is not always good response with documentation to reference later should an issue arise again. The ticket team could do better to point us to resources that will help.
[...] - This is a great training and quality organization I participate in regularly. It is a small network of folks that love to share. Networking is key.
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
Yes
Did implementation of Verint Community go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Community again?
Yes
Comments
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