Community, good start, let's make it better.
September 25, 2024

Community, good start, let's make it better.

Jeremy Davis | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community

We use the Verint Community as both a resource for watching and reading articles to learn and grow and a place to peruse and share ideas on how to improve the product.

Pros

  • One location to bring users together.
  • Easy to understand articles.
  • great videos for learning the system.

Cons

  • A better and more simplified user interface.
  • Make things easier to find.
  • Have more engagement with the end users.
  • Release notes provide needed intel on what is changing.
  • Reading others ideas to see how others are struggling in the same area we are.
It could be more valuable if it was easier to log into and use and encouraged more use to get more people involved.
It is a little lackluster; the Genesys community is much more vocal and engaged.

Do you think Verint Community delivers good value for the price?

Not sure

Are you happy with Verint Community's feature set?

No

Did Verint Community live up to sales and marketing promises?

No

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

Yes

Anyone who is trying to figure out how to use the system and anyone who is willing to share ideas on how to improve it.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi Jeremy – thank you for taking the time to leave a review for us. It seems that you are reviewing Verint Connect, Verint’s customer engagement forum. We are glad to hear that you are pleased to have this resource available. Your positive feedback on articles, videos, release notes, and connecting with peers is appreciated. We are also grateful for your notes on areas in need of improvement. I have sent your comments to the relevant department for consideration. We will be continuously working on delivering a better user experience to meet and exceed your expectations. Feel free to update this review with your latest insights in the future. Have a great day! Cheers

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