Related Quote from Verified User
Cost saving on overtime spend Cost saving on unplanned and unaccounted leave Now being managed
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to…
Verint offers a named user pricing model with SaaS and on-premise delivery methods.
The following is a quick overview of editions offered by other software in similar categories
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and…
Time tracking software with features like screenshots, activity monitoring, automatic payroll, advanced reports, real time tracking and GPS, wtih both online and offline tracking capabilities. It is available for Apple, Windows, Linux and iOS. The software integrates with 30+ popular tools, like…
Cost saving on overtime spend Cost saving on unplanned and unaccounted leave Now being managed
I would say because of the cost of ownership, it's more appropriate for companies that are larger in size
those things in advance and prevent those from happening. So definitely some cost savings there.
Yearly Maintenance cost removal of NICE Long Term Planning IVR Call Out integration
alignment, scorecards, reporting, cost analysis … Family Feeling with support and consultation Strong analytics Understands the value of data-driven decision making
hours to minutes incremented conversation responses volume with no additional cost increased CSAT more than 10 percent after a year
CSG FSM and Vering WFO are very similar in their ease of use, value, and capabilities for their specific use cases.
The adherence module is worth the price of the product. Game changer for managing intervals.
gone to. It used to be just for Contact Center but it has also proven its value for Branch Operations, Outbound Collections, Real Estate Lending back office
voluntary shift reductions, which helps us save on costs and increase the value of the cost per call.
Agent Productivity Reduce Overhead Cost
that in the southeast US, it is basically an Android area due to the affordability of that type of phone and many functions are best suited to iPhone. When
maximum value you have to be a scaling point to get the returns. … Improved service level Increased customer satisfaction Allowed us to become more value add
Improved our productivity. Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying
contact center. We tried it in our back-office operation, but saw the limited value and ended up reverting it.