Verint Workforce ManagementPricing

Cost is less than Genesys … should be sunset because it is such an inferior product to others at the same price point.

Our WFM team has made great cost savings by building patterns and allowing the system to adjust where needed

Cost reduction First response time reduction Csat improvent

hours to minutes incremented conversation responses volume with no additional cost increased CSAT more than 10 percent after a year

longer filling our needs. Moving up to the newer version of Aspect would have cost more money and then we wouldn't have had the same flexibility we are seeing

Cost saving on overtime spend Cost saving on unplanned and unaccounted leave Now being managed

I would say because of the cost of ownership, it's more appropriate for companies that are larger in size

those things in advance and prevent those from happening. So definitely some cost savings there.

Yearly Maintenance cost removal of NICE Long Term Planning IVR Call Out integration

alignment, scorecards, reporting, cost analysis … Family Feeling with support and consultation Strong analytics Understands the value of data-driven decision making

CSG FSM and Vering WFO are very similar in their ease of use, value, and capabilities for their specific use cases.

The adherence module is worth the price of the product. Game changer for managing intervals.

gone to. It used to be just for Contact Center but it has also proven its value for Branch Operations, Outbound Collections, Real Estate Lending back office

voluntary shift reductions, which helps us save on costs and increase the value of the cost per call.

Agent Productivity Reduce Overhead Cost

that in the southeast US, it is basically an Android area due to the affordability of that type of phone and many functions are best suited to iPhone. When

maximum value you have to be a scaling point to get the returns. … Improved service level Increased customer satisfaction Allowed us to become more value add

Improved our productivity. Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying

contact center. We tried it in our back-office operation, but saw the limited value and ended up reverting it.