Verint Workforce Management Pricing

Rating: 8.2 out of 10

Score

8.2 out of 10

Verint Workforce Management Pricing Plan Options

Verint Workforce Management has 2 pricing plans(s). Available deployment types include on-premise, saas. Review pricing options and learn more about the product to determine which plan is right for you. No free version or trial is available for Verint Workforce Management.

Plans

WFM Enterprise

per month / per month / per user

On Premise

WFM Enterprise SaaS

per month / per month / per user

Cloud

Additional Pricing Information

Verint offers a named user pricing model with SaaS and on-premise delivery methods.

Alternatives for Verint Workforce Management

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare Verint Workforce Management pricing to the most common alternatives, backed by TrustRadius buyer data.

Genesys Cloud CX

Rating: 8.4 out of 10

Starting at: $75

View pricing details

AWMS Workforce Management

Rating: 10 out of 10

Starting at: $1000

View pricing details

WhosOff

Rating: 10 out of 10

Starting at: $1.45

View pricing details

Support Options for Verint Workforce Management

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that Verint Workforce Management offers for its pricing tiers below.

Feature	Free	Paid
Phone	Unavailable	Available
Email	Unavailable	Available
Forum/Community	Unavailable	Available
FAQ/Knowledgebase	Unavailable	Available
Video Tutorials / Webinar	Unavailable	Available

What customers say about Verint Workforce Management pricing

Real feedback from verified users about Verint Workforce Management's pricing and value

Rating: 10 out of 10

“Cost saving on overtime spend Cost saving on unplanned and unaccounted leave Now being managed Headcount savings.”

View full review

Verified User

September 13, 2023Incentivized

Rating: 10 out of 10

“The adherence module is worth the price of the product.”

View full review

Anthony Sims

Workforce Manager in Customer Service at Allstate (10,001+ employees, 12 years experience)

June 14, 2023Incentivized

Rating: 9 out of 10

“it allows us to fairly accurately predict call volume and the flexibility to allow associates to have real time voluntary shift reductions, which helps us save on costs and increase the value of the...”

View full review

Verified User

June 14, 2023Incentivized

Rating: 10 out of 10

“The QA department support Verint in all their follow-up and improvement plan, due to the customer interaction prediction, these tools allow a better action plan to improve weak areas across the...”

View full review

Verified User

July 9, 2022

Rating: 8 out of 10

“Yearly Maintenance cost removal of NICE Long Term Planning IVR Call Out integration.”

View full review

Rich Turner

Sr Manager in Information Technology at Cigna (10,001+ employees, 1 year experience)

June 15, 2023Incentivized

Rating: 8 out of 10

“Our WFM team has made great cost savings by building patterns and allowing the system to adjust where needed.”

View full review

Verified User

September 30, 2024Incentivized

Rating: 8 out of 10

“So definitely some cost savings there.”

View full review

Ernesto Rosario

Workforce Management Realtime Analyst at NYU Langone Health (501-1000 employees, 23 years experience)

September 4, 2023Incentivized

Rating: 10 out of 10

“It used to be just for Contact Center but it has also proven its value for Branch Operations, Outbound Collections, Real Estate Lending back office support, Service Desk, and Savings & Membership.”

View full review

Jeffrey Bretana

Manager, Workforce Optimization in Customer Service at Navy Federal Credit Union (10,001+ employees, 18 years experience)

June 14, 2023Incentivized

Rating: 7 out of 10

“Moving up to the newer version of Aspect would have cost more money and then we wouldn't have had the same flexibility we are seeing now with Verint.”

View full review

Will Petit

Manager, Workforce Management/Scheduling in Customer Service at Wayfair (5001-10,000 employees, 1 year experience)

June 14, 2023Incentivized