WFM to the Cloud
June 15, 2023

WFM to the Cloud

Rich Turner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

My team was responsible for implementing WFM. Far less complexity than NICE WFM and liked that it was a easy add on to the entire Verint suite.

Pros

  • Web Based
  • Easy Addition
  • Simple Adapter Connections

Cons

  • Forecasting
  • Reporting API's
  • Payroll integrations
  • Yearly Maintenance cost removal of NICE
  • Long Term Planning
  • IVR Call Out integration
The maintenance is less complex and its just an add on to what we already have.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

We need DaVinci forecasting or intelligent forecasting but we are not in the cloud
We rolled out the Mobile app but dont have much usage yet. We are using Verints IVR to integrate with WFM
We use it in our contact center space and decided to migrate off of NICE WFM. We like the fact that all our products and hierarchy are in the same suite.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hi Rich – thank you so much for submitting a highly-rated review of Verint WFM. We’re glad to hear that Verint is an easy-to-use platform with less costs and less maintenance involved! I see that you also mentioned some shortcomings under ‘Cons’. Would you be able to provide more details about this feedback? You can do so here on TrustRadius, or, if you haven’t already, you can also submit them to Verint’s Idea Portal. Have a great day!

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