What is Verint Workforce Management?
Verint Workforce Management is a solution that forecasts customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help organizations to meet CX and efficiency goals.
Verint states that Verint WFM customers have achieved business outcomes such as an increase in employee productivity, reduction in employee attrition, increases in NPS / CSAT scores, as well as an increase in manager capacity owing to the products AI capabilities.
Categories & Use Cases
Videos
Screenshots
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Screenshot of a comparison of forecasted volumes for all channels by week, day of week and time of day.
Product Demos
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Mac, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Chinese, Dutch, English, French (Canada), French (France), German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian and Spanish., Portuguese (Brazil), Russian and Spanish. |
FAQs
What are Verint Workforce Management's top competitors?
Aspect Workforce, NICE Adaptive WFO, on CXOne, and Calabrio WFM are common alternatives for Verint Workforce Management.