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Vidyard

Score9.1 out of 10

337 Reviews and Ratings

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Community insights

TrustRadius Insights for Vidyard are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

  • User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.

  • Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.

  • Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.

Reviews

179 Reviews

Vidyard, using videos for your success!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I currently use Vidyard to record videos that I send to prospects and/or customers. These videos consist of recordings I do on a desktop or laptop as well as videos recorded on my mobile phone.

For these videos you can either do a screen record, include your face or a combination of both. You can also do a voice recording as you record your screen.

Pros

  • Captures screen recording of a tab in a browser
  • Captures the full screen recording
  • Captures video

Cons

  • Quality of the recordings
  • The add-in for Chrome sometimes doesn't work
  • User interface

Likelihood to Recommend

Vidyard is well suited if you are trying to record a quick video to share with someone. The ability to easily access the tool in Chrome makes recording product videos for web applications really easy.

Where I would say Vidyard may not be as well suited so for videos that will be hosted and always accessed, due to the quality of the videos.
MB
Mary Bruder
Enterprise Account Executive in Sales at Staffbase (501-1000 employees)
Vetted Review
Vidyard
3 years of experience
View profile

The best way/tool to get your foot in the door for a salesperson!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Vidyard as an additional touchpoint for sending videos to my sales prospecting. I feel having a customized video gives a much better experience than just a phone call or an email.

Pros

  • Custom content.
  • Professional looking.
  • Analytics

Cons

  • I am pretty happy with what is offered now.

Likelihood to Recommend

I love that it's easy to make a customer video for a specific customer or a general/genetic one that can be used over and over. I feel the element of someone seeing the person (me) who is reaching out will give them a couple of extra seconds to truly listen to what I have to say.
VU
Verified User
Director in Sales (201-500 employees)
Vetted Review
Vidyard
3 years of experience

You have two options, Vidyard is one, and the rest really don't work.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We used it for two things. First, it was used as a training and communication tool. We used it as a step-by-step demonstrator of processes; we even attached them to some of our SOPs. It also allowed us to avoid a ton of meetings. Instead of jumping on a call, explaining, and walking things through, we saved a ton of time for everyone by just shooting a video and sending it. Second, as videos for prospecting. Using a different outreach method allows a more personal and educational touch.

Pros

  • Screen Recording.
  • Video Sharing.
  • Data analysis.

Cons

  • Better use of AI.

Likelihood to Recommend

It does well as Solo training or refresher training on a process or task. Process explainers and Prospecting messages don't do well. It doesn't do as well as the fancy editing of the Ultra Hi-def video.
CF
Carlos Fernando Morales
Sr Manager of Opportunity Generation in Sales at Hite Digital (51-200 employees)
Vetted Review
Vidyard
3 years of experience
View profile

HELPFUL TOOL FOR CUSTOMER RETENTION AND GROWTH!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Vidyard is a daily tool used within our Customer Success Department. Whether it's sending how-to videos for customers, welcome videos, or even conference videos--we love the platform.

Pros

  • Provides video analytics.
  • Can customize videos.
  • Easy storage and access to past videos.
  • Can upload external videos and generate new videos.

Cons

  • Inform me of product releases/new features.
  • Categorize videos based on content.
  • Integrate with other systems.

Likelihood to Recommend

Anytime a customer wants to learn how to navigate our software, we send a Vidyard. We use Vidyard to create welcome videos for customers going through the onboarding process. We also use Vidyard to create knowledge base articles/videos.
BC
Brittany Cooper
Enablement Manager in Customer Service at GoFan (51-200 employees)
Vetted Review
Vidyard
2 years of experience
View profile

Communicate Faster with Vidyard in the Universe of High Personalization

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Vidyard to share communication by Video so that It can reach to all the people I need to.

Video message has more attention then email and the likelihood is higher in terms of Acceptance.

For Example - My email open ratio is 40% however My video open ratio is more than 70%. and I have a better chances to communicate better on Video rathe email.



Pros

  • Personalized Messaging with body gestures
  • Grabbing Attention is easy
  • Pitch easily in 45 sec
  • Best ways to communicate sales triggers and customers pain point

Cons

  • Some AI possibility to scale up your videos with name change mechanism to personalize

Likelihood to Recommend

1. Communicate Faster and more Casually with Customers unlike Email
2. Linkedin Integration is Fab.

Rest everything looks cool with Vidyard.
TA
Tarun Agrawal
Account Executive in Sales at Brella (11-50 employees)
Vetted Review
Vidyard
1 year of experience

Very easy to use and very impactful for our sales and marketing strategies!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Vidyard helps us connect with our customers and prospects in a very profound way. This is such a needed product now more than ever. We live in an age where email inboxes are way too cluttered and people hardly ever answer their phone if they don't recognize their number. Vidyard truly helps you stand out compared to other old-school sales teams. We use it for both outbound and inbound marketing/communication/sales reach-outs. It's helpful for every step of the process. Getting someone interested in attending a demo, following up with them after a demo, thanking them for signing up, and following up with them after they go through implementation to see if there are any other products that they could benefit from using.

Pros

  • It's easy to use on the chrome browser extension. I can quickly record videos to send to both other teammates, prospects, and customers.
  • It's very helpful to see if a video has been watched and how much of the video was watched.
  • It's easy to embed videos into emails.
  • It's easy to record one video to use for many different prospects/customers.

Cons

  • Sometimes the chrome browser doesn't work. I occasionally have to quit chrome and relaunch it. Seems to only be an issue on my second screen not on my regular laptop.
  • It would be awesome if there was some sort of onboarding library on how to use all of the functionality. Our rep helped us get started with Vidyard a long time ago, but now we have many new team members who we have all hired remotely. Our team definitely doesn't use the product to its fullest capacity
  • It would be nice if the videos could have some sort of quick survey afterward. Ex: a prospect watches a video and answers a couple of questions afterward.

Likelihood to Recommend

Vidyard has been critical for our team in many ways. One way that we didn't realize how much we'd be using it is for training new teammates while we're all working remotely. I frequently use the chrome extension to record a video of how to do something to send to our whole team or certain teammates. There are other products that do that, but this seems to be the most efficient, easiest, and quickest. Vidyard is incredibly useful for both inbound, and outbound sales and marketing strategies. It helps us increase our open and click rate for emails and overall engagement for our customer journey.
KB
Kyle Broderick
Account Executive in Sales at Zen Planner (51-200 employees)
Vetted Review
Vidyard
3 years of experience
View profile

Loving Vidyard's Upside!

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We have had a lot of issues with integrating the tool into Salesloft and also SalesHub. Often, there won't be an option to upload the video, and sometimes, the quality is compromised. We also had instances where emails would be sent without the video or would go straight to spam.

Pros

  • The customer service is awesome. I always get ahold of our rep within an hour of contacting!
  • Vidyard in itself is a genius idea and when running correctly, a great tool to have in a rep's arsenal!
  • The people are great. -They spent countless hours working with our team!

Cons

  • I feel the integration ability could be strengthened. We had a lot of looses ends.
  • The tool could be a bit more user-friendly. Somewhat difficult to navigate/edit videos.
  • I would start compiling use cases for different positions/industries that have been successful.

Likelihood to Recommend

In my industry, there really isn't a time that I feel would be inappropriate to use the tool. I feel it's most useful to an audience that you haven't connected with yet, however. I think your content is what can get you into trouble. A friend of mine was blocked from a decent amount of prospects after sending a video promoting a happy hour.
CR
Chris Rodriguez
Senior Business Development Representative in Sales at Episource LLC (1001-5000 employees)
Vetted Review
Vidyard
3 years of experience
View profile

Big fan of Vidyard but with some tips on how it can improve!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Vidyard to get through the prospecting noise. There are too many typical emails and phone calls so Vidyard is an outlet that provides creativity. Also, putting a face and personality to a seller/buyer relationship is very helpful. It helps with conversions in prospecting and can help compliment a demo or customer issue conversation or meeting.

Pros

  • Ease of use
  • Delivery is reliable
  • Analytics are helpful

Cons

  • More granular analytics
  • More options in editing the videos
  • More options of media like gifs

Likelihood to Recommend

Well suited for prospecting, adding context from a complex conversation or meeting such as a demo, and providing customers with attention and helpful tips. Less appropriate to use internally. I'd say it's great for distinguishing yourself as well if you are interviewing for a job. You can use it as a follow-up.
EJ
Eric Jones
CEO (Chief Executive Officer) in Corporate at Sales Intersection, LLC (1-10 employees)
Vetted Review
Vidyard
2 years of experience
View profile

Awesome Video Recording and Sharing Tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Vidyard to send personalized thank you videos to donors. We have found with the advancement of technology they don't always want to pick up the phone to receive a thank you call. This tool has allowed us to let donors get to know us as staff (see and hear us) without the need to meet, schedule another call and they can respond and view at their leisure. We have also used it for internal training videos so that staff can see demos of stuff without needing to schedule a call that everyone has to join.

Pros

  • Video Recording
  • Stats on where someone might have watched to
  • Adding calls to action
  • Emailing directly from the tool itself.

Cons

  • some of the tools we use I find I doesn't allow us to embed automatically
  • connect better with shopify (I don't want to upload a youtube link always)

Likelihood to Recommend

Video recording and sharing quick videos with possible customers or other staff. Using it to give feedback on products or other items.
DL
Dan Lombardi
Director Donor Innovation at Grand River Hospital Foundation (11-50 employees)
Vetted Review
Vidyard
1 year of experience

Customer Success using only one tool... Vidyard

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Vidyard every day, Basically, it saves a lot of time. We have experienced that maintaining our customers is a lot of work and service is key for this success. We have a lot of sales representatives and so many of us maintaining relationships with them. We use Vidyard to be more close to the customers, we design videos to improve the use of the products and it leads to digital evangelization, renewing semester after semester. We use salesforce to keep control of the after-sales follow up and we put our videos on it. When speaking about users, students are happy to see not only a presenting laptop but the person who supports them.

Pros

  • The Vidyard customer success team is always helping us to improve the usage of the tool.
  • Recording from a browser.
  • Use the speaker bubble

Cons

  • Reduce complexity. Then using the tool for the first time is not that easy.
  • In our organization, It is now used by sales teams, but I suggest they include marketing when trying Vidyard for the first time. I
  • Enable to optimize and share videos in fewer clicks

Likelihood to Recommend

As I mentioned before, in our organization it is only used by the sales team, but I think that this will be more efficient if it is used by marketing teams as well. I am thinking that operation teams will help them too, in order to improve HR videos and IT support.
DA
Daniel Alvarado
LATAM Implementation Specialist in Sales at McGraw Hill (501-1000 employees)
Vetted Review
Vidyard
2 years of experience
View profile