Customer Success using only one tool... Vidyard
March 18, 2022
Customer Success using only one tool... Vidyard
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vidyard
I use Vidyard every day, Basically, it saves a lot of time. We have experienced that maintaining our customers is a lot of work and service is key for this success. We have a lot of sales representatives and so many of us maintaining relationships with them. We use Vidyard to be more close to the customers, we design videos to improve the use of the products and it leads to digital evangelization, renewing semester after semester. We use salesforce to keep control of the after-sales follow up and we put our videos on it. When speaking about users, students are happy to see not only a presenting laptop but the person who supports them.
- The Vidyard customer success team is always helping us to improve the usage of the tool.
- Recording from a browser.
- Use the speaker bubble
- Reduce complexity. Then using the tool for the first time is not that easy.
- In our organization, It is now used by sales teams, but I suggest they include marketing when trying Vidyard for the first time. I
- Enable to optimize and share videos in fewer clicks
- I'm sorry. I'm not able to put any information about the company here.
Do you think Vidyard delivers good value for the price?
Not sure
Are you happy with Vidyard's feature set?
Yes
Did Vidyard live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vidyard go as expected?
Yes
Would you buy Vidyard again?
Yes