Name: VoyagerAid
Author: Infiniti Software Solutions Pvt Ltd.

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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VoyagerAid is a comprehensive airline disruption management and customer support CRM solution designed specifically for travel agencies, airlines, and other businesses in the travel industry. This versatile platform caters to small, medium, and large companies, providing them with the tools they need to efficiently manage customer interactions and deliver support. According to the vendor, VoyagerAid is a go-to solution for travel professionals seeking to enhance their customer service capabilities.

## Key Features

**Multichannel Integration**: According to the vendor, VoyagerAid supports customers through their preferred channels, including email, chat, phone, and social media. It unifies all customer interactions onto a single platform and aims to build unique interactive customer experiences.

**Smart Ticket Management**: VoyagerAid automatically tracks, prioritizes, and transforms customer queries into tickets. It assigns tickets to available support agents, aiming to save time and increase efficiency.

**Knowledge Base**: VoyagerAid delivers instant and precise answers to repetitive customer inquiries. It provides help guides, how-tos, and FAQs to empower customers to find the information they need.

**Canned Responses**: According to the vendor, VoyagerAid allows users to quickly reply to similar customer questions, saving time spent on repetitive emails. It triggers immediate acknowledgment to customers.

**Custom Reports & Analytics**: VoyagerAid provides real-time insights into customer queries and support team performance. It tracks derivative metrics for customer support and team productivity, aiming to enable data-driven decisions for better customer service.

**Easy to set up**: VoyagerAid offers a web-based installation for quick setup and instant use. According to the vendor, it boasts a simple implementation with a single sign-up process.

**Highly flexible**: VoyagerAid provides 24/7 online service portals, a robust knowledge base, and intuitive FAQ searches for enhanced customer experience.

**Customizability & Reliability**: According to the vendor, VoyagerAid is fully customizable helpdesk software that allows users to create an impressive and functional help center and knowledge base. It aims to tailor the system to suit the unique needs of travel businesses.

**Time-saving & Error-free**: VoyagerAid aims to help businesses maintain a smaller support team, reducing labor costs. According to the vendor, it minimizes human errors and aims to enhance the customer experience, ultimately saving time and money on support operations.

**Airline Disruption Management**: VoyagerAid is designed to handle heavy volumes of customer support requests during irregular flight operations. It aims to provide hassle-free rescheduling, rebooking, or cancellation experiences. The vendor claims that VoyagerAid sends real-time notifications to passengers with options for rebooking, rescheduling, or refunds.

**Airline Chatbot**: VoyagerAid offers an AI-powered chatbot for effortless customer service. According to the vendor, it can instantly cater to customer needs across various channels. VoyagerAid can send personalized messages and create tickets automatically.

VoyagerAid is a customer support and CRM software for travel agencies, that helps the user to provide seamless customer service at various touchpoints. It is used to support customers with faster interactions, quicker response, and more productive relationships to support a travel business's growth.

Monthly

Annual

mSalesApp

All In One

Deskera ERP

VoyagerAid

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Infiniti Software Solutions Pvt Ltd.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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VoyagerAid

Overview

What is VoyagerAid?