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WebPT

Score6.7 out of 10

185 Reviews and Ratings

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.

In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:

Read more details.

Categories & Use Cases

Media

Screenshot of WebPT Outcomes Tracking & MIPS
Screenshot of WebPT Analytics
Screenshot of WebPT Reach
Screenshot of WebPT EMR
Screenshot of WebPT EMR2
Screenshot of WebPT EMR
Screenshot of WebPT EMR2

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Screenshot of WebPT Outcomes Tracking & MIPS

WebPT Key Features

Learn about the best (and worst!) features WebPT has to offer, as determined by TrustRadius' reviewers.
Based on 185 ratings of WebPT's features
View all WebPT features

Top Performing Features

  • HIPAA Compliance and Data Security

    Ensures adherence to HIPAA regulations and provides robust data security measures to protect patient privacy and confidentiality.

    Category average: 8.6

  • Patient Invoicing

    Facilitates the billing process by generating invoices, tracking payments, and managing insurance claims for patient services.

    Category average: 7.7

  • Integration with Diagnostic and Imaging Systems

    Integrates with external diagnostic and imaging systems to access and view test results and images within the software.

    Category average: 7.6

Areas for Improvement

  • Patient Progress and Reports

    Provides insights and analytics on patient outcomes, clinic performance, and other key metrics for evaluation and improvement purposes.

    Category average: 7.1

  • Electronic Medical Records (EMR)

    Provides a digital system for storing and accessing patient medical records, including diagnosis, treatment plans, progress notes, and test results

    Category average: 7

  • Insurance Verification and Authorization

    Assists with verifying patient insurance coverage and managing authorizations for the reimbursement of services.

    Category average: 6

Who Buys & Uses WebPT

WebPT Reviews

What users are saying about WebPT.
View all WebPT reviews

Pros

  • Intuitive documentation and user-friendly interface
  • Comprehensive functional options, including automated scoring and multiple chart management
  • Streamlines charge and payment processing for efficiency during audits

Cons

  • Inconsistent system reliability, including lag times, frequent downtime, and inaccurate reports
  • Customer support accessibility issues and long callback wait times
  • Billing and payment system inaccuracies and communication gaps

WebPT EMRRCM Experience

Incentivized
Jason Swisher
President/Owner in Corporate at Coastal Mobile Therapy (11-50 employees)

Use Cases and Deployment Scope

We use both the EMR and RCM services for our company. The EMR has always been very therapist friendly with functional options that help reduce documentation time. The RCM allows the billing to be all inclusive with the EMR and keeps the workflow happening quicker for the turnaround for payement.

Pros

  • Wide variety of functional options
  • Support staff is always friendly and helpful
  • Documentation is user friendly for the therapist

Cons

  • More direct access to team support members. Hard to always have to go through a call center
  • Less outsourcing for the billing solutions. So there are not so many different people dealing with your account.
  • As a client I would like to be less involved with payer portals

Return on Investment

  • Documentation time has decreased for the therapists which improves their productivity and energy with patients.
  • Time spent by myself as the owner with some of the areas of the RCM in particular has taken a lot of my time away from other areas which I don't prefer.
  • Claim rates have been very solid though throughout and is very appreciated by our team for WebPT's process and efforts in that area!

Great company for outpatient OTPT practices

Incentivized
Linda BarnesView profile
CEO in Professional Services at Therapy On Wheels, Inc. (51-200 employees)

Use Cases and Deployment Scope

We use WebPT for both EMR and RCM. We switched to WebPT last May and both the EMR and RCM teams were wonderful during our switch. Both systems are OT/PT specific, which helps our business stay in compliance with all insurances.

Pros

  • Has helped our business during an insurance audit
  • Charges go out quickly
  • Payments are posted quickly

Cons

  • Hard stops when a POC is ended, not just Medicare
  • EMR hard stop when 10th visit/30 days in due, not just Medicare

Return on Investment

  • Cost our business more as we pay for the EMR system

Other Software Used

AdvancedPM, by AdvancedMD

WebPT review

Dr. Shawn Williams, OTD, OTR/LView profile
Occupational Therapist/Owner in Professional Services at SHARKKS Therapy (1-10 employees)

Use Cases and Deployment Scope

In my opinion, WebPT is not the same as it used to be. For me, this system has many issues, including extended lag time, frequent downtime, and inconsistent reports. I have submitted concerns about switching systems, but they are trying to keep us in contract. Unfortunately, it is challenging for me to run a business when your missing notes report is incorrect, your accounting is incorrect, the information doesn't transition over to the billing software, the information doesn't always save, and more. I think there are better systems out there, and I would not recommend this system now.

Pros

  • It allows you to have multiple charts open at once.
  • The standard assessments calculate your scores and allow you to have the patient fill the assessments out in the system.

Cons

  • Customer services, you have to wait for call backs.
  • In our experience, Reports are inaccurate.
  • In my opinion, Templates have too much information with redundant information.
  • In our experience, information doesn't carry over consistently.
  • In my opinion, Accounting and billing for the system is horrible. In our experience, making payments and tracking payments are inaccurate. To me, it seems like you are dealing with two different companies because, in my experience, they don't communicate.

Alternatives Considered

Fusion Web Clinic

Other Software Used

Clinicient from WebPT

Can't go wrong

Incentivized
Verified User
Director (1-10 employees)

Use Cases and Deployment Scope

We use the platform for use of billing and documentation within home rehab therapy. Having everything located in one place has been helpful along with the supporting when there has been an issue. The system is easy to use and offers a quick and easy work flow to maximize our time within the office

Pros

  • Customization
  • Centrally located
  • Reminders

Cons

  • Adding people to the schedule
  • Making things a little more within the app
  • maybe an app to use on the phone or tablet to ease use on the go

Return on Investment

  • Streamlining billing
  • Organize providers and insurance
  • Things automatically being added to pt's charts

Alternatives Considered

Epic

WebPT is a very good all inclusive product

Incentivized
Michelle Elmer
Director of Billing in Customer Service at Horizon Rehabilitation Centers (1-10 employees)

Use Cases and Deployment Scope

We use WebPT for scheduling, documentation and electronic medical records. It also flows into their partner product, Therabill, for medical billing. This takes care of most of our daily needs so we do not have to have multiple products, which helps keep our system unified and efficient. We do use the digital intake paperwork to save our patients' time. Our patients also appreciate how easy it is to access their information when needed. The electronic benefits verification saves our time when checking insurance benefits, so we are also grateful for that feature. We also appreciate the appointment reminders which minimize no shows and cancellations. It's much more effective than calling patients, which is convenient for our staff and helps patients feel more cared for. It helps give our business a professional appearance as well. Overall, this is a very good product and we enjoy using it in our practice. The time savings are appreciated by both the practice and the clients.

Pros

  • The scheduler is very adaptive. There are options to change colors and textures for different insurances and appointment types with make it easier to differentiate patient types and issues at a glance.
  • Digital Paperwork Intake saves time for both the patient and staff.
  • Electronic Benefits Verification consolidates verifications so that we do not have to use multiple websites.

Cons

  • The transition between clinic locations could be smoother. We are often kicked out of the site and have to log back in during these transitions, which take time.
  • It would be helpful if Patient Info saved as we're working instead of requiring it to be complete before saving.
  • The Quick Add feature for adding physicians in the patient case is nice but it would be more helpful if we were able to add all of the physician information at that point instead of having to go into the physician record to complete it later.

Return on Investment

  • The detail in the documentation system has increased accuracy, therefore decreasing claim scrubbing in the billing system.
  • The multiple products offered save staff time and increase productivity.
  • Practitioners are better able to monitor patient progress through notes, documents and reports all being available in the same system.

Other Software Used

Therabill by WebPT, Mindbody

WebPT Alternatives

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