Item: WebPT
Rating: 1
Author: Dr. Shawn Williams, OTD, OTR/L

Overall Satisfaction with WebPT

Use Cases and Deployment Scope

In my opinion, WebPT is not the same as it used to be. For me, this system has many issues, including extended lag time, frequent downtime, and inconsistent reports. I have submitted concerns about switching systems, but they are trying to keep us in contract. Unfortunately, it is challenging for me to run a business when your missing notes report is incorrect, your accounting is incorrect, the information doesn't transition over to the billing software, the information doesn't always save, and more. I think there are better systems out there, and I would not recommend this system now.

Pros and Cons

Pros

It allows you to have multiple charts open at once.
The standard assessments calculate your scores and allow you to have the patient fill the assessments out in the system.

Cons

Customer services, you have to wait for call backs.
In our experience, Reports are inaccurate.
In my opinion, Templates have too much information with redundant information.
In our experience, information doesn't carry over consistently.
In my opinion, Accounting and billing for the system is horrible. In our experience, making payments and tracking payments are inaccurate. To me, it seems like you are dealing with two different companies because, in my experience, they don't communicate.

Alternatives Considered

Fusion Web Clinic

Forms look better, and it makes sure you don't miss notes. Patients can sign in on mobile devices. In my opinion, WebPT is more entry-level and inconsistent. In my experience, WebPT has glitches frequently. Running a business is difficult for me because, in my experience, you can not trust WebPT reports.

Key Insights

Do you think WebPT delivers good value for the price?

Are you happy with WebPT's feature set?

Did WebPT live up to sales and marketing promises?

Did implementation of WebPT go as expected?

Would you buy WebPT again?

Other Software Used

Clinicient from WebPT

Likelihood to Recommend

I have lost money because of the system during an audit. Information did not transfer over to the reports submitted. I think the standardized testing function is good. In my experience, the accounting department is inaccurate. In our experience, they don't send proper billing for you to pay, and you can't trust how much they tell you to pay. Newer systems don't lock you into contracts, but WebPT does. In my opinion, customer service is poor, and, in my experience, they make you feel that their issues are user error. In our experience, they have you problem-solve the system and run schematic checks.

WebPT Feature Ratings

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WebPT review

Modules Used