WebPT is a very good all inclusive product
April 21, 2025

WebPT is a very good all inclusive product

Michelle Elmer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Electronic Benefit Verification
  • Digital Patient Intake
  • Analytics
  • Therabill

Overall Satisfaction with WebPT

We use WebPT for scheduling, documentation and electronic medical records. It also flows into their partner product, Therabill, for medical billing. This takes care of most of our daily needs so we do not have to have multiple products, which helps keep our system unified and efficient. We do use the digital intake paperwork to save our patients' time. Our patients also appreciate how easy it is to access their information when needed. The electronic benefits verification saves our time when checking insurance benefits, so we are also grateful for that feature. We also appreciate the appointment reminders which minimize no shows and cancellations. It's much more effective than calling patients, which is convenient for our staff and helps patients feel more cared for. It helps give our business a professional appearance as well. Overall, this is a very good product and we enjoy using it in our practice. The time savings are appreciated by both the practice and the clients.

Pros

  • The scheduler is very adaptive. There are options to change colors and textures for different insurances and appointment types with make it easier to differentiate patient types and issues at a glance.
  • Digital Paperwork Intake saves time for both the patient and staff.
  • Electronic Benefits Verification consolidates verifications so that we do not have to use multiple websites.

Cons

  • The transition between clinic locations could be smoother. We are often kicked out of the site and have to log back in during these transitions, which take time.
  • It would be helpful if Patient Info saved as we're working instead of requiring it to be complete before saving.
  • The Quick Add feature for adding physicians in the patient case is nice but it would be more helpful if we were able to add all of the physician information at that point instead of having to go into the physician record to complete it later.
  • The detail in the documentation system has increased accuracy, therefore decreasing claim scrubbing in the billing system.
  • The multiple products offered save staff time and increase productivity.
  • Practitioners are better able to monitor patient progress through notes, documents and reports all being available in the same system.
There are many different EMR options out there in the rehab world, but I am sure glad that we landed on WebPT. I am sure that, like us, there are plenty of providers looking for an option that provides features and a value that are as impressive as WebPT does. We have looked at several other options, both past and present, and there is no other product that meets the standard of comprehensive features and good value that we find with WebPT.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

We have found that WebPT is well suited to all of our scheduling and documentation needs, including patient onboarding, initial evaluations, plan of care, note taking, billing, coding, and communications with colleagues and patients. We are satisfied with most aspects of the platform, except the reporting and data analysis tools. We appreciate the report options, such as the Lost Patient Log, Missed Notes, Plan of Care Log, and Ending Authorizations, but they are not robust or integrated enough. If these features were upgraded, we would be fully satisfied with the platform.

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
8.8
Electronic Medical Records (EMR)
9
Treatment Plan Management
9
Patient Notes
9
Patient Progress and Reports
9
Insurance Verification and Authorization
7
HIPAA Compliance and Data Security
10

Using WebPT

7 - Our 4 therapists use WebPT for documentation. The 3 administrative staff use WebPT for scheduling, documents and records, as well as the digital intake and electronic benefits verification.
  • Scheduling
  • Documentaton
  • Electronic Medical Records
  • Analytics reporting

Comments

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