Wehelp

Wehelp NPS® software is a software solution aimed at businesses of all sizes, from small startups to large enterprises. According to the vendor, this tool is designed to help businesses gain a better understanding of their customers and employees through the Net Promoter Score (NPS®) methodology. It is said to assist companies in making informed decisions, increasing customer satisfaction, and improving overall business performance.

Key Features

According to the vendor, the key features of Wehelp NPS® software include:

NPS® MADE EASY: The vendor claims that this software allows businesses to gain deep insights into their customers and employees using the Net Promoter Score (NPS®) methodology. It is intended to help companies make informed decisions, increase customer satisfaction, and improve overall business performance.

Email: The vendor states that businesses can send surveys to customers via email, reaching out to those who have provided their email addresses. It is claimed that the email survey can be customized to match the company's branding, and that email deliverability can be tracked using an integrated bounce system.

SMS: According to the vendor, this software enables businesses to send surveys to customers via SMS, particularly targeting those who do not have email addresses. The vendor claims that SMS messages have a high open rate, and that businesses can automate SMS sending and integrate it with their platform.

Sending Automation: The vendor states that businesses can automate the sending of NPS® surveys based on customer actions. It is claimed that triggers and rules can be set up to send surveys at specific touchpoints, and that custom fields can be used to customize automations. The vendor also suggests that surveys can be resent to the same customer based on configurable rules.

Customer Journey Analysis: According to the vendor, businesses can use this software to identify the stages of the customer journey that offer the best and worst experiences. It is claimed that understanding which stage most affects the NPS® score can help businesses improve the overall customer journey. The vendor also suggests that personalized satisfaction surveys can be created for each business unit.

Dashboards: The vendor claims that businesses can access different dashboards to streamline data analysis and gain insights. The Operational NPS® Dashboard is said to provide analytical information for day-to-day NPS® management. The ENPS Operational Dashboard is claimed to visualize employee engagement by area, position, and seniority. The Dashboard TV Units of Business is said to aggregate key information by business unit for easy identification of problems. The Dashboard TV - Evolution is claimed to allow real-time monitoring of NPS® trends.

Probability Report: According to the vendor, businesses can generate a report that shows the touchpoints with the highest probability of creating promoter or detractor customers. It is suggested that focusing on improving these touchpoints can have the most impact on NPS®. The vendor states that the report can be customized based on specific points of contact.