Name: Wehelp
Price: 19 USD
Author: WeHelp

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Wehelp NPS® software is a software solution aimed at businesses of all sizes, from small startups to large enterprises. According to the vendor, this tool is designed to help businesses gain a better understanding of their customers and employees through the Net Promoter Score (NPS®) methodology. It is said to assist companies in making informed decisions, increasing customer satisfaction, and improving overall business performance.

## Key Features

According to the vendor, the key features of Wehelp NPS® software include:

**NPS® MADE EASY**: The vendor claims that this software allows businesses to gain deep insights into their customers and employees using the Net Promoter Score (NPS®) methodology. It is intended to help companies make informed decisions, increase customer satisfaction, and improve overall business performance.

**Email**: The vendor states that businesses can send surveys to customers via email, reaching out to those who have provided their email addresses. It is claimed that the email survey can be customized to match the company's branding, and that email deliverability can be tracked using an integrated bounce system.

**SMS**: According to the vendor, this software enables businesses to send surveys to customers via SMS, particularly targeting those who do not have email addresses. The vendor claims that SMS messages have a high open rate, and that businesses can automate SMS sending and integrate it with their platform.

**Sending Automation**: The vendor states that businesses can automate the sending of NPS® surveys based on customer actions. It is claimed that triggers and rules can be set up to send surveys at specific touchpoints, and that custom fields can be used to customize automations. The vendor also suggests that surveys can be resent to the same customer based on configurable rules.

**Customer Journey Analysis**: According to the vendor, businesses can use this software to identify the stages of the customer journey that offer the best and worst experiences. It is claimed that understanding which stage most affects the NPS® score can help businesses improve the overall customer journey. The vendor also suggests that personalized satisfaction surveys can be created for each business unit.

**Dashboards**: The vendor claims that businesses can access different dashboards to streamline data analysis and gain insights. The Operational NPS® Dashboard is said to provide analytical information for day-to-day NPS® management. The ENPS Operational Dashboard is claimed to visualize employee engagement by area, position, and seniority. The Dashboard TV Units of Business is said to aggregate key information by business unit for easy identification of problems. The Dashboard TV - Evolution is claimed to allow real-time monitoring of NPS® trends.

**Probability Report**: According to the vendor, businesses can generate a report that shows the touchpoints with the highest probability of creating promoter or detractor customers. It is suggested that focusing on improving these touchpoints can have the most impact on NPS®. The vendor states that the report can be customized based on specific points of contact.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Wehelp

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

WeHelp

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Wehelp

Overview

What is Wehelp?