TrustRadius Insights for Workamajig are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Financials available immediately: Many users have praised the ability to run financials immediately and at any time. This feature has been described as valuable by several reviewers, allowing for quick access to important financial information.
Effective estimating function: The estimating function of Workamajig has received positive feedback from multiple reviewers. It has been commended for its effectiveness in converting estimates into live projects, streamlining the process and saving time for users.
Integration with Box: Several users have mentioned the integration with Box as a positive aspect of Workamajig. This feature allows for seamless collaboration and file sharing with other team members, enhancing productivity and efficiency.
Workamajig is primarily used by us for time tracking, project billing management, scheduling and project time budgeting. While it is billed as an all encompassing project management suite, we found that it's integration with other systems (either lack thereof or cumbersome configuration) meant that we have to use other platforms for all encompassing agency management.
Pros
Timesheet tracking
Project and sub task organization and assignment
Project calendaring and time budgeting
Cons
Technical backend requirements - on premises or VM server instead of cloud solution
Frequent and often damaging software updates
High IT overhead for management
Integrations are either clunky and outdated or don't work with modern platforms
Likelihood to Recommend
If you are starting from scratch with a new project management platform, Workamajig may be for you. If you have established systems and other systems for thinks like ticketing, project planning, budgets, etc etc. it may be diffifcult or expensive or impractical to integrate. If you just need fully featured time tracking and project task assignments, Workamajig will work for you.
VU
Verified User
Administrator in Information Technology (51-200 employees)
I work for a jewelry company and we use Workamajig as our main project management software. We share files, submit feedback and track progress using the tool. Recently, we've been exploring more of the tool's functionality and are using it to leave comments on digital designs, assign tasks to freelancers and integrate more of our other processes. The tool isn't without faults, but it serves our purposes.
Pros
Notifications
Scheduling
File uploads
Cons
Customization
Scheduling
UX/UI
Likelihood to Recommend
Workamajig is more ideal for smaller organizations, as I don't think it scales well and becomes confusing and unorganized the larger a company gets while using the tool. But for agencies and other smaller companies, it's a good/adequate project management tool and is worth consideration alongside other software options.
We use Workamajig for estimating, billing, financial reporting, time tracking, and project management. Our team uses it as do a few of our contractors. It helped us unify our financials to the estimates, projects, and scope of work. Running financial statements is so easy now, although the setup is cumbersome. It integrates to Box so all of our files are permanently stored.
Pros
I like being able to run my financials immediately anytime I want.
The estimating function is great and it's easy to turn an estimate into a live project.
I like that it integrates with Box.
It's an extremely robust tool for a good price.
They are constantly releasing updates.
I love that you can customize your chart of accounts easily to get the best structure for your accounting. This solved a lot of problems for us.
Cons
The interface is not great, nor is it intuitive.
The setup is very cumbersome. You need to be committed to making this an integral part of your company, and you must identify a power user to take ownership of learning how to troubleshoot and continuing to optimize its usage. This is a huge responsibility.
The system is so complex that it's not easy to keep learning new modules. The project management functionality includes gannt charts, budgeting, reviews, and client access, but we've never been able to get those to work smoothly.
It has a projected revenue functionality that has never worked as it should and we've never gotten the support we needed to get it there, so we just had to give up trying.
Likelihood to Recommend
If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Workamajig is an internal creative department and/or creative agency-specific project management and accounting software package. As such, it addresses the specific needs of these organizations. We are using it as a start-to-finish life of the project system. That is, we use it to track prospects, convert them into contacts, estimate projects, convert projects, manage projects, and do all of the associated accounting within the system. This has a full GL system, although it does not do taxes or payroll. There is no built-in credit card processing. All invoicing comes out of this system.
Pros
WMJ is a full-stack solution, so you can track the life of a project from beginning to end, and all of the financials associated with it.
Time entry is easy.
Project management is robust and yields a tremendous amount of information.
WMJ has a "sheets"-based interface, which makes navigating thru modules easier.
There is more than one way to complete any particular task.
Cons
WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Likelihood to Recommend
if you're managing more than 30 projects at a time, and have a minimum of 10 employees, WMJ is great. If you want a full end-to-end, integrated solution with strong reporting, WMJ is great. If you're tired of switching between Freshbooks, Teamwork Projects, and Trello, WMJ is for you. If your workload is below this, look elsewhere. If you have a low tolerance for middling interfaces, look elsewhere. If you love integrations with other SaaS platforms, you're out of luck here.
We used this across the entire organization. This was used to track project completion, time towards projects for billing, and employee workload. The project managers built out each project and assigned the resources. The individual contributors then billed time against the project and could see the hours allocated toward each task. This allowed for understanding availability and deadlines.
Pros
Project time allocation
Project management
Task designation
Cons
Time tracking by individual contributors
Project task dependencies
Needs more intuitive interface
Likelihood to Recommend
This is definitely well-suited for any agency. When needing to keep track of time for billing and time spent against a project this is a good solution. Project managers will find it easy to understand project burn rate and be able to add tasks. Individual contributors will easily see where they are with their allocated hours for a task or project.
Workamajig (JIG) is the managing tool that is used by the internal agency for MGM Resorts International. Everyone's name was in Workamajig and that's how we'd keep track of literally everything. Our projects, individual assignments, research, etc. We had project managers who would adjust the schedule but everyone inside the agency had access to seeing the schedule populated in Workamajig. Once your task was complete you'd mark it off in JIG and it would move to the next person.
Pros
Outlines a clear schedule - You know when to expect certain things to give the client a close estimate on project review and completion.
Keeps track of timesheets - Through JIG, you could keep track of how much time a certain project was taking you and that time would be reflected on your timesheet. Made filling out weekly timesheets much easier.
Able to select project owner - Every person on our team was on the JIG schedule but it was clear to see who the project owner was.
Cons
Auto-schedule population - The most inconvenient thing about using JIG was that the dates wouldn't auto-populate. Example: I move the review date but the rest of the dates stay the same. Depending on each project level, if one date is adjusted the rest should update as well. That way we aren't spending a lot of time moving dates around manually.
Notifications - JIG should have desktop notifications so we can see when tasks are on us even when we aren't in JIG.
Likelihood to Recommend
Workamajig is well suited for advertising accounts because it is the one-stop-shop to keep all projects moving forward. It's easy to keep track of who the task is currently on and the dates are great to provide to the client. It would be less appropriate for ongoing projects since JIG has so many dates to input.
Workamajig (WMJ) is being used across our entire company, though each department utilizes it for slightly different purposes. On the whole, we use it all for time tracking, project management, budgets and financial reports, task management, group assignments, and scheduling. It helps multiple departments be able to access information from one source, though we also have multiple other tools that we utilize and the data is not always also cleanly shared into Workamajig but some of this may be less issue on WMJ and rather internal process issues.
Pros
The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Cons
The user-throttling is one of my biggest issues. I feel there needs to be a third level of permissions allowed, the first being "on project, can edit and assign", the second being "not on project, cannot see or interact with project" and the third being a "read-only" type of permission where someone should at least be able to SEE all projects currently open, even if not assign their time to it
The integration with Microsoft 365 seems problematic at best, and our IT company hasn't come up with any resolutions. Ever since switching from the Gmail/Google Suite platform to 365, many of us are getting 2-5 notifications per meeting and our Outlook calendars are not syncing correctly
For the web app, I'd really like to see a condensed "hamburger" type menu that simply lists items, rather than the more graphic user interface that can make it diffiicult to find what I want. For example- if I sign in I'd like to see a top level dropdown that simply says "Calendar" and then prompts me if further breakouts are need (All vs Creatives, etc). I feel it's not a very intuitive mobile experience right now, taking its layouts and architecture pretty directly from the web version
Likelihood to Recommend
<div>I think this holds true to almost any CRM, but if you want to truly utilize it you sort of need to go all in. This can become tough with WMJ because it doesn't offer some critical options that many other CRMs do, like the ability to create and send emails, e-newsletters, to throttle and invite outside clients to look at projects, etc. As such we're pairing Workamajig with Hubspot (and slowly phasing out Mailchimp) and trying to keep the data clean and flowing between them all is pretty tough. I'm also not aware of any API bridge from Wordpress to Workamajig so while I can program and feed my leads from my site into the other spaces, Workamajig remains a manual entry for any insertions you want, even if simply as a CSV import.</div><div>
</div><div>But - if you're not worried about that and simply want to manage projects, budget time, and scope things, it's a robust system allowing you to do so.
Workamajig is used company-wide. It has become extremely critical to our business. After using it for several years, it's grown to be a super resource for referencing past jobs (for timelines, hours spent, designers on the project, etc) and even quoting new ones.
Pros
Workamajig makes working remotely easier because all details of jobs are housed on the program.
Workamajig provides a way for anyone to look up any job and be able to check statuses or even pick up where the last person left off.
As a designer, Workamajig has streamlined communication between the design team, account managers and accounting departments.
Workamajig allows me to clearly understand my schedule so I can focus on my work as a designer!
Cons
There's not much room to customize the way my task list looks (ex. hiding columns, etc).
Sometime it's difficult to sort through a super-deep page of conversations. It'd be nice to be able to"hide" posts that weren't relevant to me or highlight important information.
The place to unapprove a timesheet is very hidden. However, it's not something users do normally, so it's not a huge issue.
Likelihood to Recommend
I'd say Workamajig is great for mid-sized agencies like ours. Controlling the way users use Workamajig is important and if our business was much larger it could be difficult to streamline.
We use Workamajig to streamline all of our marketing processes. This helps coordinate the people fulfilling the jobs with the marketing managers that are ordering the jobs on behalf of our clients. It's useful to get insights into timelines and where projects are at. We also use it to pull trends in marketing orders.
Pros
Detailed scheduling for project management
Moving a task through a set process from one person to another
Being able to take a look at all jobs from a high level view to see where there are interruptions or pain points
Cons
The interface isn't as intuitive as I would like, i.e. double clicking doesn't open a work order, you need to highlight then go to the menu and select jump to project
Mobile support is practically non existent. in my position i'm constantly on the go and being able to use a mobile app to check project statuses
Likelihood to Recommend
<p>Workamajig is great for larger workforces. We currently have anywhere from 10-15 people involved in different stages of a project. This really helps coordinate both comunication as well as work flow. You can have one person take point and help move processes along. It also has helped us create a more streamlined process and helps keep people from dropping the ball along the way. </p><p>The biggest area for improvement in my eyes is the lack mobile capability.</p>
