TrustRadius Insights
Users of YDEA have reported significant improvements in ticket management and reporting since implementing the software. They have found …
Overview
Recent Reviews
Leaving a review helps other professionals like you evaluate Customer Relationship Management (CRM) Software
Be the first one in your network to review YDEA, and make your voice heard!
Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Assistive CRM?
Assistive is a field CRM that helps field teams and service team achieve their true potential. It offers unlimited configuration options to ensure it is the CRM solution that fits the business's needs, no matter its industry, region and use case. Assistive is a Field-First CRM that helps sales…
What is Korero?
Korero is designed to be a one stop solution for Customer Relationship Management, Collaboration and Communication combined with Automation features to empower and make your sales team highly effective and productive. Primarily focused on the B2B and Small & Medium Enterprises sector, Korero boasts…
Product Details
- About
- Tech Details
What is YDEA?
YDEA Features
- Supported: Calendar/Reminder System
- Supported: Contact Management
- Supported: Document Storage
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Lead Generation
- Supported: Lead Management
- Supported: Mobile Access
- Supported: Quotes/Estimates
- Supported: Sales Pipeline Management
- Supported: Segmentation
- Supported: Task Management
- Supported: Territory Management
- Supported: Workflow Management
- Supported: Alerts/Escalation
- Supported: Appointment Management
- Supported: Call Center Management
- Supported: Knowledge Base Management
- Supported: Performance Metrics
- Supported: Reporting & Statistics
- Supported: Self Service Portal
- Supported: Customer Database
- Supported: Email Management
- Supported: Reporting/Analytics
- Supported: Service Level Agreement (SLA) Management
- Supported: Customizable Branding
- Supported: Macros/Templated Responses
- Supported: Ticket Management
- Supported: Workflow Configuration
YDEA Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of YDEA have reported significant improvements in ticket management and reporting since implementing the software. They have found that YDEA makes the process much easier and less frustrating to handle. With YDEA, users are able to efficiently manage and track their tickets, ensuring that no tasks or interventions are overlooked. This has resulted in a reduction in the time required for ticket management, allowing users to focus on other tasks and responsibilities. Additionally, small interventions that were once easily missed are now properly registered, preventing any loss of time or work.
Over a span of five months using YDEA, users have gained complete control over their ticket management workflows. By streamlining the process with YDEA's features and functionalities, they are now able to efficiently invoice all of their work. This has not only improved their overall productivity but has also had positive impacts on their invoicing accuracy and financial management. The comprehensive reporting capabilities of YDEA have allowed users to gain valuable insights into their ticketing operations, enabling them to make data-driven decisions and optimize their services. Overall, YDEA has proven to be an invaluable tool for enhancing ticket management efficiency and effectiveness for its users.
Superior management of service contracts and copy costs: Several users have expressed that YDEA excels in the management of service contracts and copy costs, surpassing other products they have evaluated. This aspect perfectly meets their needs, indicating a high level of satisfaction with YDEA's capabilities in this area.
Simple and intuitive commercial management: Many users appreciate the simplicity and intuitiveness of YDEA's commercial management features. They find that it significantly simplifies their tasks and makes them more efficient. This positive feedback highlights the user-friendly nature of YDEA's interface design.
Exceptional customer service and support: Users consistently praise the exceptional customer service and support provided by YDEA. Multiple reviewers have given it a perfect rating, suggesting that the assistance they received met or exceeded their expectations. This indicates a strong commitment from the YDEA team to provide top-notch support to their customers.
Lack of Customization Options: Some users have expressed disappointment in the limited ability to customize views and the behavioral aspects of the interface. They feel restricted by the preset functionalities and desire more flexibility in tailoring the software to their specific needs.
Confusing Interface: Several reviewers have found the interface to be confusing, which sometimes leads to getting lost during navigation. Users have mentioned difficulties in finding certain features or understanding how to perform certain tasks, resulting in a less intuitive user experience.
Incomplete Feature Set: While acknowledging that the product is constantly evolving, some users have pointed out that it currently lacks certain features they desire. Although appreciative of the development team's attentiveness to customer requests, they express a wish for a more comprehensive set of functionalities that would make the software perfect and complete over time.