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Zoho Billing

Score7.9 out of 10

25 Reviews and Ratings

What is Zoho Billing?

Zoho Billing is a comprehensive billing management solution designed to facilitate one-time invoicing, recurring billing, Subscription Management, and multi-model usage-based billing. The platform automates the entire Quote-to-Cash (Q2C) cycle, ranging from plan configuration to payment collection, revenue recognition, and financial reporting.

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Who Buys & Uses Zoho Billing

Zoho Billing Reviews

What users are saying about Zoho Billing.
View all Zoho Billing reviews

Useful but Limited by Broken GA4 Integration

Samuel Nygren
Product Manager in Marketing at Enera International AB (11-50 employees)

Use Cases and Deployment Scope

We use Zoho Billing as the core billing system for our B2B product, including subscription management, invoicing, and handling payments from our online store. The main reason we selected it is the tight integration with the rest of the Zoho ecosystem, since we run Zoho One across our organization for sales and support.

Pros

  • Integrating with other ZoHo modules
  • Pricing

Cons

  • Google Analtics integration broken

Return on Investment

  • Struggling to run ads since it's tricky to track sales in GA

Usability

Alternatives Considered

Stripe Payments

Other Software Used

Zoho CRM, Slack

Zoho Subscriptions: Great and Easy to Use to Start Offering subscriptions!

Incentivized
Matthew VeilView profile
Marketing Broker in Marketing at Atlas Internet Marketing LLC (1-10 employees)

Pros

  • Simple interface to use and set up.
  • Billing reminder emails prior to and upon billing.
  • Notifications to billing team members and customers.
  • Automated recurring billing.
  • Simple reports.
  • Easy to manage customer database, credit card info, etc.

Cons

  • [It would] be nice to have one time payment options as a [add-on]. We also develop [websites] and needed one or two time invoices, [but] had to get Zoho [Books Subscription] as well, and [we] didn't use it often.
  • [The customer] login portal didn't work very well. [My] customers ended up calling me most of the time to change their card info.
  • It would be nice to integrate with a standard credit card processing company, other than Stripe or PayPal so one can take advantage of pricing once you hit a certain amount of charges every month.
  • At the time, I couldn't archive a customer and delete their subscription package. It would be nice to have a way to do so.

Most Important Features

  • Automated recurring billing so we don't have to think about taking transactions.
  • Simple reporting to see what is happening quickly.
  • Easy to set up, I didn't have to spend a lot of time to start taking in revenue.

Return on Investment

  • Professional look to billing and reminders which retains clients.
  • Save time setting up recurring payments.
  • Simple system to learn to get value quickly from software.

Alternatives Considered

Thryv, Stripe and PayPal Payments

Other Software Used

Thryv, Divi, Zapier, HighLevel, ActiveCampaign, HubSpot CRM

Automated Recurring Transactions at its finest.

Incentivized
Scott FrenchView profile
Installer/sales in Product Management at Right Now Mobility (1-10 employees)

Pros

  • Taking payments automatically. Once you set up your product billing cycles and assign them to a customer, it's all automatic from there.
  • Integrations with other Zoho products, We enter our customers in Zoho CRM and they are always updated in subscriptions and books is always showing the correct payments collected.

Cons

  • Declined payments, there wasn't a big alarm that went off automatically when a payment was declined. I have set up different notifications when this happens in the future though.

Return on Investment

  • We no longer worry about missing payments or tracking the rental program.

Alternatives Considered

None

Other Software Used

Zoho Books, Zoho CRM

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