our organization to improve communication among team members. It helps us quickly share messages, updates, and files, making collaboration easier.it solves are reducing email clutter, speeding up information sharing, and enabling instant messaging for quick questions or clarifications. It includes team chats, project discussions, and quick meetings. It keeps everyone connected and helps us work more efficiently.
Pros
instant messaging so team members can quickly talk to each other
creating different channels for specific teams or projects, which keeps conversations organized
notifications that alert you about important messages, helping you stay updated
Cons
Sometimes, the search function is slow or not very accurate. It would also be helpful to have more ways to customize notifications so we can choose what really matters
the app could do better with video calls or meetings directly in the chat
some users find it difficult to set up integrations with other tools, and making this easier would be a big help
Likelihood to Recommend
when your team needs to have quick, casual conversations or share updates throughout the day. It’s great for keeping everyone connected and staying on the same page. You can easily create different channels for different projects or teams making communication organized and fast.
In our organization, we are using Zoho Cliq, and it plays a major role in/check-out, internal chatting, stand-up calls, etc. A best companion ever.
Pros
check in/check out
internal chatting with audio/video call
webinars
file sharing
Cons
can be combined all the Zoho software like Zoho Payroll and Zoho People in one place so we can use all the things in one place
currently Zoho were implementing many features but it would be better if they improve the UI/UX
it looks formal, so it can be make as creative
Likelihood to Recommend
Zoho Cliq plays an essential role in internal communication. There is no disadvantage to this; it's an amazing tool to use.
Regarding the Cliq mobile application, I am facing some issues. Whenever I open Cliq on mobile, it runs on browsers, and once I restart, it starts working again.
Zoho Cliq is the backbone of our internal communication system. We use Zoho Cliq extensively to connect with team members working on various projects. We also have inter-departmental teams to facilitate on-going projects. As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels. In fact, internal emails are negligible as all communications are done through the messaging channel only.
Pros
Task creation and reminders
Calendar appointments
Audio, video conferencing - both external and internal
Tracking project/ task progress
Meeting notes preparation (with addons)
Whiteboards for meetings
Cons
Inclusion of better project tracking tools - Gantt charts etc.,
Better classification & storage for files, attachments & documents etc.,
Better remote meeting features. At present it is riding on features offered by Zoho meetings, Showtime etc.,
Better user friendly and attractive interface.
Better library of emojis & GIFS
Likelihood to Recommend
It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work. This is especially useful for field work where the field team can report the work done and any additional resources required. We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening.
We use Zoho Cliq for ALL our inter-office communication. Because so much of our workforce is remote (myself included), we rely heavily on 1:1 as well as group chats to stay organized, assign quick tasks, and share pertinent information about callers, customers in the pipeline, marketing initiatives, as well as operational concerns. Beyond the basics, we also utilize some more 'advanced' features of the platform. We utilize external channels to allow our clients to directly. I personally use the audio and screen share calls as well when I've no time to write a full brief to someone. Versus needing to set up a zoom call, it makes quick communication easy. I also utilize Zoho Cliq for automated notifications throughout the day. This includes notifying sales team associates when new leads arrive, as well as notifying me personally of ops concerns — like when sales are closing, or accounts under 90 days are canceled. This allows us to be nimble; responding to emerging news as it happens. In an industry where speed-to-lead is how you live and die? A platform like Cliq is imperative to our success.
Pros
External channels allow in-office staff a private channel to directly relay messages to customers.
Automated notifications through Zoho CRM can be easily triggered.
Audio/screen share components offer zoom-quality calling without extraneous setups.
Cons
Pinned messages take up a lot of real estate.
The contact lists once pinned stay locked in order. Being able to create dividers would assist greatly in organizing my contacts into departments.
The panes added in as you chat should be allowed to minimize and reorganize.
Likelihood to Recommend
Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
In my business, Zoho Cliq is used by the entire company. We have employees who are located in a central office and also employees based remotely and Cliq allows us to have immediate communication with one another regardless of geographical limitations. Cliq allows the opportunity to build relationships, share ideas and files, and have what feels like face-to-face interaction without having to give out personal cell phone numbers.
Pros
Individual chats.
Group chats.
Automation.
Notification.
Cons
Automatic statuses are not as good as some of Cliq's contemporaries.
Emojis are strange.
Some of the UI is not as intuitive as it could be.
Likelihood to Recommend
Cliq is a fantastic tool for anyone using the Zoho platform for other business needs. Our company uses many Zoho tools - CRM, Recruit, WorkDrive, Cliq, Mail, etc. so having all of these in the same suite is extremely valuable. It helps that in any of the Zoho apps, Zoho Recruit lives at the bottom of the screen so it's always available.
If I were not using the Zoho suite for other functionality, I would likely consider another option for a team chat.
The chat tool started as an experimental add-on for our support and sales team. But over time it has proven to be a fantastic addition to our customer contact toolset. It keeps track of visitor logs which lets our sales team be more effective when they are having a conversation with a potential client. The fact that we can track where a live visitor has come from and the path they are taking through our website is also incredibly useful data for our client engagement team. We can see what pages our clients most engage with and where they are most likely to contact us or take actions. It is also really easy to use so it required very little training for our contact team to be able to handle chats from incoming users.
Pros
Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
It integrates really well with other Zoho apps.
Their support is excellent. We got useful, informative responses from them when we had to contact them.
Cons
Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.
Likelihood to Recommend
If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.
VU
Verified User
Manager in Human Resources (5001-10,000 employees)
I use Zoho chat as part of the wider Zoho suite of products under the Zoho One banner, In particular, I use it within the Zoho CRM element to communicate with a number of Clients I have implemented Zoho with. I also use other Chat/Web Comms systems with clients such as Skype, Google Hangouts, Zoom. It's whatever suits the client but Zoho Chat is very useful to me as my own CRM is ZohoCRM so it is nice to have the integration.
I also use the Chat via my mobile using the Zoho Cliq app which is great as I'm not always at my desk so don't miss new messages from clients.
Pros
Integration with the Zoho CRM
Easy to use both on desktop & mobile
Choice of Chat, Audio Call or Video call. All of which work well
Cons
Not missing functionality as such but would be useful to record audio chats
Zoho not as widely adopted than other Chat clients like Hangouts/Skype
Likelihood to Recommend
Zoho as a chat / comms tool is up there with the rest of the pack in terms of functionality & ease of use. It's lack of widespread adoption that holds it back. So definitely suited to businesses who already utilise other Zoho products. It is free to use anyway as part of the Cliq so there isn't really a big barrier to adoption. The only thing missing from the free versions are things like Secret Chats, Team & External Channels. Other than that it's pretty much unlimited
