Zoom Revenue Accelerator

Score8.7 out of 10

68 Reviews and Ratings

What is Zoom Revenue Accelerator?

Zoom Revenue Accelerator , the evolution of Zoom IQ, is a conversation intelligence tool, available for users of Zoom Meetings.

Categories & Use Cases

Media

Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Screenshot of the meetings and call review, that includes insights such as talk-listen ratio, talking speed, sentiment analysis, and more. This provides a search source of truth for customer conversations that simplifies preparing for sales calls, onboarding accounts, and collaborating across the revenue team.

Screenshot of a curated playlists of recording snippets to get new sellers up to speed faster and provide more impactful training. This also gives marketing teams access to sales calls to understand which messages are working and which are not, and displays which competitors are mentioned the most, why sales is winning or losing against them, and what sentiments are commonly associated with them.

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Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
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Call Summarization
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
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Speech-to-Text Transcription
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
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Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
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Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
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Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
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Eugene Good View profile

Director, Lead Development and Business Development in Sales at Barracuda Networks (1001-5000 employees employees)

Use Cases and Deployment Scope

I use it mostly for the meeting recordings. For me it best served onboarding new hires and coaching reps on how a call went, good or bad, and what areas we build on to better the conversation.

Pros

Conversations tab, my team, how longthe call was and who was on it. Easy for me to tell if my rep actually did the call or booked for someone else on the sales team
Analytics, my team, number of convos, duration, good questions...love how it scores things we highlighted to look for in a call

Cons

Dashboard for managers. It shows for me as an individual. I'd rather be able to change or filter it to my team
Tracked deals better, I wasnt a part of setting it all up but it only triggers a few deals and not sure why some vs others

Return on Investment

positive: faster onboarding, faster development, call review sessions much easier, 1 on 1s easier cause the calls are there vs me live monitoring. Time saved in all the above areas and better reps cause of it faster.
negative: the overall set up is the same for all teams. What to listen for or want to hear in a call is different for an LDr than an Account Rep vs a Sales Engineer. I wish we had made or could make different setting for different teams. The scorecard isnt 100% accurate

Usability

Alternatives Considered

Gong

Other Software Used

Outreach, ZoomInfo Sales, LinkedIn Sales Navigator, Piper the AI SDR by Qualified, Salesforce Agentforce Consumer Goods

Jake Morris

Area Sales Manager in Professional Services at LendSure Mortgage (201-500 employees employees)

Use Cases and Deployment Scope

I love how all of my calls are recorded and that I can use the AI program to help me re-organize my conversations. It has saved my "bacon" so many times when a client states that I said one thing and I can go back and review the conversation and show that what they are claiming is false. It has helped me save face so man times. I also love the fact that I save so much time when it comes to sending follow up emails.

Pros

Keeps my emails organized
Records all of my calls
helps me write strong response emails.

Cons

One thing that I think would be nice is if there was a way to merge one than 1 email together. Lets say i was on a call and its dropped for one reason or another. It would be nice to merge the follow up call to the first one.

Return on Investment

Since my company pays for the licensing I don't see a negative ROI. I love it though because I am so busy it saves me time. And we all know that time is money.

Usability

Verified User

C-Level Executive in Sales (51-200 employees employees)

Use Cases and Deployment Scope

We use ZRA to record sales and post-sales calls. It's Incredibly valuable for gathering and synthesizing critical context and bringing that context back into our CRM. We use the insights for coaching, competitive intelligence, and enablement. And the signals around deal risks are incredibly valuable as we work through pipeline reviews.

Pros

Sync critical information back to HubSpot.
Highlight deal risks.

Cons

More flexibility to remove the note taker when it joins an external meeting.

Return on Investment

Ramping reps faster.
Helping identify key risks and deals to improve close rates.

Usability

Alternatives Considered

Gong and Chorus by ZoomInfo

Verified User

Program Manager in Professional Services (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Zoom Revenue Accelerator to empower our sales teams to be able to quickly follow up with customers after customer calls. We started using Gong and then switch over to Zoom Revenue Accelerator since we were using Zoom meetings. As a member of the PSO team, I'm also able to look into the transcripts that come from revenue accelerator to follow up with customers with the right documentation and content that they're requesting to help with things like onboarding new products, implementing new features, etc. It's a tool that can be widely used throughout the organization.

Pros

Helps our reps accelerate their deals by providing them with a tool that acts like a companion for them during their meetings.
Uses AI to help with efficiency and coaching.
Offers great dashboards and metrics tied to the call.

Cons

It seems like there are some limited CRM integrations but this may have changed
More flexibility for teams to use reporting

Return on Investment

Saved time for sellers for follow up
Saved time for sellers in gathering insights after a call
Coaching sellers

Usability

Alternatives Considered

Gong

Other Software Used

Zoom Workplace

Verified User

Manager in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

Zoom RA has allowed us to more closely monitor our sales language, ensuring we meet regulated conversations around our value proposition. Our opt in/opt in policies are now really important for us monitor and report on compliance, through smart use of scorecards and analytics we have been able to create a time efficient and smart process that saves us time and keeps us compliant

Pros

Allows managers to quickly analyse high level metrics from their team
Allows enablement to adapt and drive in the moment scorecards

Cons

I'd love for us to be able produce more relevant dashboards for each manager and region around usage, compliance and scorecard behaviour, at the moment we rely on data exports and some smart reporting in excel.

Return on Investment

We are mitigating risk of call recording policy
We have improved coaching hours of our sales leaders

Usability

Alternatives Considered

Gong

Outreach

Gong

Chorus by ZoomInfo

Zoom Revenue Accelerator

What is Zoom Revenue Accelerator?

Categories & Use Cases

Media