Chorus by ZoomInfo

Score8 out of 10

471 Reviews and Ratings

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Categories & Use Cases

Media

Screenshot of deal and account visibility.

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Screenshot of deal and account visibility.

Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
Category average: 9.6
Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Category average: 8.7
Speaker Diarization
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
Category average: 8.6

Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
Category average: 8.5
Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.7
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.9

Most Frequent Users

Top 3 industries using Chorus by ZoomInfo.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Information

35.4%

263 installations of 742

#2 most frequent

Professional, Scientific, and Technical Services

17.5%

130 installations of 742

#3 most frequent

Finance and Insurance

6.3%

47 installations of 742

Pros

High accuracy in transcription and call recording
Robust conversation analytics (e.g., talk-to-listen ratios)
Reduces new hire ramp-up time for sales teams

Cons

Difficulties with search functionality for recordings
Desire for enhanced summarization and AI features
Integration issues with the broader ZoomInfo ecosystem and Salesforce automation

Nolan Hanley View profile

SDR in Sales at Similarweb (1001-5000 employees)

Use Cases and Deployment Scope

Chorus by ZoomInfo has been a fantastic addition to my organization, as well as my day to day work life. In prior sales roles, we never had access to a tool like Chorus by ZoomInfo which meant sales calls, sales meetings, etc... were lost to time as soon as someone stepped out of them. Chorus by ZoomInfo has given me the ability to not only watch live sales calls (from people way better than me!) but to read the transcript, save it, and come back to it which has allowed me to vastly expand my ability in my role.

Pros

High quality video and audio
transcript feature is very accurate
can search for anyone at your organization
very easy to share among coworkers/colleagues

Cons

the search features can sometime be tricky and finicky
sometimes it wont record and save a meeting/notes
accents can sometimes cause inaccurate outputs

Return on Investment

reduced ramp time for me as an SDR
helped me implement new tactics into my scripts
improved booking rate for me as an SDR

Other Software Used

Salesloft, Bluebirds by Salesforce, Anthropic Claude

Subham Kumar Rai View profile

Business Intelligence Analyst at Akkodis (10,001+ employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to maintain the record of sales calls, and understand the need of customer, objection tracking and improve sales performance.
It also helps me to finding the gaps, capture important insights and improve call visibility.

Pros

Recording and transcribing the sales calls
Identifying key customer
highlight Important conversation moments

Cons

Better UI interface
improve the accuracy of transcription
more customize reporting system

Return on Investment

It increase visibility into sales conversation.
the time we spent on reviewing the calls , it reduced
it really supports better sales performance
It also helps to take forecasting decisions.

Alternatives Considered

Gong and Salesloft

Other Software Used

Salesforce Agentforce Marketing, GTM AI powered by ZoomInfo, Slack

Verified User

Employee in Sales (1001-5000 employees)

Use Cases and Deployment Scope

I use it to record my calls and watch them later. I don't always remember everything that was said and it is difficult to take good notes at the same time as conducting the call so having the ability to go back to a specific minute where the prospect talked about something important is amazing.

Pros

record calls
transcripts are great
and automatically scrolling trascript while watching the video
the talk vs. listen time ratio is super nice to have

Cons

please fix your search bar.
it's impossible to easily search up a call and find it
after searching the results are too overwhelming

Return on Investment

improve win rates
improve ramp time
improve training and feedback for employees

Other Software Used

S4 for Salesforce, Salesloft, Slack

Verified User

Consultant in Sales (1001-5000 employees)

Use Cases and Deployment Scope

We use it for call recording, and transcribing conversations. It helps with call summary and post-call outreach

Pros

Transcribing of call
Call Summarization
Next Steps outline

Cons

I think it would be great if it could pull some information from the screen

Return on Investment

Time saving/ Efficiency

Verified User

Employee in Finance and Accounting (5001-10,000 employees)

Use Cases and Deployment Scope

In my role as a Financial Advisor, I use Chorus by ZoomInfo to capture and analyze client conversations in order to strengthen communication, improve documentation, and enhance the overall client experience. Chorus by ZoomInfo records and transcribes my virtual meetings, giving me a reliable way to review discussions, track follow‑ups, and maintain consistent, compliant messaging.

Pros

High‑Accuracy Call Recording
Conversation Analytics

Cons

High Cost
Heavily Dependent on ZoomInfo Ecosystem

Return on Investment

Faster Ramp Time for New Team Members
Improved Win Rates and Deal Performance

Salesloft

Outreach

Gong

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Categories & Use Cases

Media