Chorus by ZoomInfo

Score8.1 out of 10

461 Reviews and Ratings

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Categories & Use Cases

Media

Screenshot of deal and account visibility.

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Screenshot of deal and account visibility.

Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
Category average: 9.5
Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Category average: 8.7
Speaker Diarization
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
Category average: 8.6

Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.7
Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
Category average: 8.5
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 8

Most Frequent Users

Top 3 industries using Chorus by ZoomInfo.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Information

35.0%

249 installations of 712

#2 most frequent

Professional, Scientific, and Technical Services

17.4%

124 installations of 712

#3 most frequent

Finance and Insurance

5.9%

42 installations of 712

Pros

Accurate and reliable call recording and transcription
Reduces ramp-up time for new sales hires through training playlists
Improves sales efficiency and win rates by enabling conversation analysis

Cons

Difficulties with search and sorting capabilities within recordings
Opportunities for more advanced summarization and AI-driven insights
Integration challenges with the broader ZoomInfo ecosystem and Salesforce API

Verified User

Employee in Finance and Accounting (5001-10,000 employees employees)

Use Cases and Deployment Scope

In my role as a Financial Advisor, I use Chorus by ZoomInfo to capture and analyze client conversations in order to strengthen communication, improve documentation, and enhance the overall client experience. Chorus by ZoomInfo records and transcribes my virtual meetings, giving me a reliable way to review discussions, track follow‑ups, and maintain consistent, compliant messaging.

Pros

High‑Accuracy Call Recording
Conversation Analytics

Cons

High Cost
Heavily Dependent on ZoomInfo Ecosystem

Return on Investment

Faster Ramp Time for New Team Members
Improved Win Rates and Deal Performance

Verified User

Contributor in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to record and listen to calls. For call reviews, note taking and feedback. It works great for call reviews and reflection so the whole team can improve. It is also helpful if i miss notes while speaking to a prospect. The AI features are neat as well and i'm sure there are mnay useful things im missing.

Pros

Call recording
AI search
Sales feedback

Cons

AI search
post meeting summary

Return on Investment

improved sales efficiency
reduced ramp time

Alternatives Considered

Fireflies.ai

Verified User

Manager in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

The transcription and summary enable me to quickly drive recaps to clients without spending more time than needed to complete the circle for an interaction.

Pros

transcription
summary
sharing fucntionality

Cons

speech to text on unique words, names or phrases

Return on Investment

Time
Communication

Alternatives Considered

Gong

Other Software Used

Similarweb, LinkedIn Sales Navigator, Grammarly

Verified User

Account Manager in Sales (5001-10,000 employees employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to record and review sales calls so I can focus on the conversation instead of scribbling notes. It helps me catch key details, follow up quicker, and gives my manager solid coaching insights. Our team mainly uses it for sales, but it’s flexible. I’d rate it an 8 since it saves time and keeps us sharp.

Pros

Records
Summarizes
Coaching

Cons

Better data - not as good as Gong
Better searching options in platform
Better sorting through recording to more quickly find what you need.

Return on Investment

Helped me learn where I was making mistakes
Improved close rate by 3%
Decreased % I was speaking compared to customer.

Alternatives Considered

Gong

Verified User

Contributor in Sales (201-500 employees employees)

Use Cases and Deployment Scope

We leverage Chorus by ZoomInfo to analyze our sales conversations and improve deal outcomes. It addresses the challenge of inconsistent messaging and helps identify what resonates with prospects in our document management and workflow automation space. We use it to coach our team on effective discovery techniques, capture key insights from client calls, and ensure we're positioning Vasion's solutions appropriately. The conversation intelligence helps us refine our sales process and increase win rates across enterprise accounts.

Pros

Recording and Transcription.
Data analytics.
Deal risk assessment.

Cons

Mobile use.
Including emails/contact information from all participants.
Could be better with predictive analytics with reasoning.

Return on Investment

Decreased onboarding for new hires due to quality recordings to learn from.
Deal velocity has increased.
Qualifying prospects prior to using valuable time to show product feature sets.

Alternatives Considered

Salesloft, Gong and Microsoft Teams

Other Software Used

Notion, Domo, WorkRamp

Salesloft

Outreach

Gong

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Categories & Use Cases

Media