Chorus by ZoomInfo

Score8.4 out of 10

459 Reviews and Ratings

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Categories & Use Cases

Media

Screenshot of deal and account visibility.

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Screenshot of deal and account visibility.

Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
Category average: 9.5
Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Category average: 8.5
Speech-to-Text Transcription
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
Category average: 8.7

Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.6
Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
Category average: 8.4
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.8

Verified User

Employee in Finance and Accounting (5001-10,000 employees employees)

Use Cases and Deployment Scope

In my role as a Financial Advisor, I use Chorus by ZoomInfo to capture and analyze client conversations in order to strengthen communication, improve documentation, and enhance the overall client experience. Chorus by ZoomInfo records and transcribes my virtual meetings, giving me a reliable way to review discussions, track follow‑ups, and maintain consistent, compliant messaging.

Pros

High‑Accuracy Call Recording
Conversation Analytics

Cons

High Cost
Heavily Dependent on ZoomInfo Ecosystem

Return on Investment

Faster Ramp Time for New Team Members
Improved Win Rates and Deal Performance

Verified User

Contributor in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to record and listen to calls. For call reviews, note taking and feedback. It works great for call reviews and reflection so the whole team can improve. It is also helpful if i miss notes while speaking to a prospect. The AI features are neat as well and i'm sure there are mnay useful things im missing.

Pros

Call recording
AI search
Sales feedback

Cons

AI search
post meeting summary

Return on Investment

improved sales efficiency
reduced ramp time

Alternatives Considered

Fireflies.ai

Verified User

Manager in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

The transcription and summary enable me to quickly drive recaps to clients without spending more time than needed to complete the circle for an interaction.

Pros

transcription
summary
sharing fucntionality

Cons

speech to text on unique words, names or phrases

Return on Investment

Time
Communication

Alternatives Considered

Gong

Other Software Used

Similarweb, LinkedIn Sales Navigator, Grammarly

Cameron Wickstrum

Strategic account executive in Sales at Qualtrics (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Chorus by ZoomInfo to record our client facing zoom calls. The use case is to allow Chorus by ZoomInfo to record the meeing and generate a meeting transcript and summary to allow for the sales rep to c=focus on the call, asking clarifying questions, go through the MEDDPICC sales methodology and focus strictly on the client. Before the reps would be taking notes on various word documents and would often be so focused on the note taking that they couldn't keep a good conversation going.

Pros

Non intrusive symbol on the zoomcall
Meeting summary
Meeting Transcripts that can be copy and pasted into SF notes or ChatGPT.

Cons

Needing to constantly login to Chorus by ZoomInfo to ensure it has access to calendars and calls.
An api connection to Salesforce
Audio functionality or set up for new users is difficult at times.

Return on Investment

Call coaching improvements
time back on meeting note taking
sharing calls with internal teams to bring them up to speed rather than going simply off notes.

Alternatives Considered

AuditBrain Internal

Other Software Used

Salesforce CRM Analytics

Verified User

Account Manager in Sales (5001-10,000 employees employees)

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to record and review sales calls so I can focus on the conversation instead of scribbling notes. It helps me catch key details, follow up quicker, and gives my manager solid coaching insights. Our team mainly uses it for sales, but it’s flexible. I’d rate it an 8 since it saves time and keeps us sharp.

Pros

Records
Summarizes
Coaching

Cons

Better data - not as good as Gong
Better searching options in platform
Better sorting through recording to more quickly find what you need.

Return on Investment

Helped me learn where I was making mistakes
Improved close rate by 3%
Decreased % I was speaking compared to customer.

Alternatives Considered

Gong

Salesloft

Outreach

Gong

Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Categories & Use Cases

Media

Key Features

Top Performing Features

Call Recording Playback

Integration with CRM Systems

Speech-to-Text Transcription

Areas for Improvement

Keyword Search & Retrieval

Call Tagging

Sentiment Analysis

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

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