Name: ZServiceDesk
Price: 300 USD
Author: ZServiceDesk

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Enterprise Search

Streaming Analytics

Enterprise

Accounting

Accounting and Tax Services

Budgeting and Forecasting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Application Virtualization

Blade Servers

Cloud Storage

Disaster Recovery

Fraud Detection

IT Professional Services

Identity Verification

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Office Migration and Repair

Packet Analyzer

Penetration Testing

Single Sign-On

Vector Databases

Virtual Data Room

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Click Fraud

Content Management

Customer Success

Digital Content Creation

Email Marketing

Enterprise Marketing Management

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

URL Shorteners

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Revenue Operations

Sales

Interior Design

Inventory Management

Moving Software

PCB Design

Population Health Management

Public Transportation

Retail Execution

Retail Management

Vertical-Specific

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ZServiceDesk is an IT Service Management (ITSM) and IT Asset Management (ITAM) platform designed to streamline and optimize IT service operations and asset management tasks. According to the vendor, this solution caters to businesses of various sizes, making it suitable for small startups, medium-sized enterprises, and large corporations. IT professionals, IT service desk teams, IT managers, IT administrators, and IT consultants from different industries can benefit from ZServiceDesk to enhance their IT service delivery and asset management processes.

## Key Features

**Modern Design**: ZServiceDesk offers a user-friendly interface design that aims to provide ease of access and a streamlined user experience. Its intuitive navigation and structured layout allow users to utilize the application features without requiring extensive training.

**Flexible Integration**: ZServiceDesk provides flexible integration capabilities, allowing seamless integration with third-party applications. The platform offers an extensive library of over 375 APIs, enabling deeper integration possibilities with industry-standard web APIs.

**High Performance**: Built on an API-based architecture, ZServiceDesk delivers high performance, even in larger business environments. Its efficient data processing capabilities enable swift handling of IT service operations and asset management tasks.

**Faster Deployment**: ZServiceDesk offers rapid deployment options, enabling organizations to quickly start utilizing the platform. It reduces implementation time, allowing businesses to promptly leverage its features and functionalities.

**Integrated AI & ML BOT**: ZServiceDesk features an integrated AI and machine learning bot assistant that provides 24x7 IT-related support. The bot can provide relevant answers to queries and guide users through step-by-step resolutions.

**Incident, Request & Task Management**: ZServiceDesk offers comprehensive incident and request lifecycle management, including ticket classification, categorization, and assignment to relevant support departments. Its task management capabilities streamline workflows and ensure timely task completion.

**Problem & Change Management**: ZServiceDesk provides separate workflows for problem management, allowing incidents to be tagged with problems and capturing root cause analysis (RCA) information. It also offers comprehensive change management capabilities, including managing changes, tests, releases, and planning.

**User Self-Service**: ZServiceDesk's user portal features a user-friendly interface that allows users to access the knowledge base, create/view incidents and requests, view allocated assets, and track preventive maintenance activities.

**Assets Lifecycle Management**: ZServiceDesk offers auto-discovery of system and application information through intelligent endpoint agents across the IT infrastructure. It effectively manages both IT and non-IT assets, including asset information, allocation, vendors, QR codes, gate pass, repair history, consumables, and preventive maintenance.

**Software Compliance Management**: ZServiceDesk helps organizations monitor license consumption and optimize overall license costs. It ensures compliance with software licensing agreements and minimizes the risk of non-compliance.

Basic

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Free Trial

Professional

Professional Extended

Enterprise Extended

Agiloft Service Desk (discontinued)

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Starting Price

ServiceNow IT Service Management

ZServiceDesk

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Software and hardware inventory tracking

Discovery and management of hardware and software inventory

License management

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Asset lifecycle monitoring

Monitoring asset lifecycle from acquisition to retirement

Contract management

Tools to assist in managing purchase orders and contracts

Asset relationship management

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

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ZServiceDesk

Overview

What is ZServiceDesk?