A good product that every law firm should consider
September 12, 2025

A good product that every law firm should consider

James Becker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8am™ MyCase

Our law firm uses 8am MyCase for case management, client billing, and trust accounting. In terms of case management, we use it for calendaring, document management, and a convenient client communication portal. Our front desk is able to use the phone log feature to distribute missed calls to attorneys and staff. Our clients are encouraged to use the client portal to view documents related to their case and to communicate with our staff.

Pros

  • Client communication
  • Billing/Payment
  • Client Intake/Case set-up
  • Client creation

Cons

  • Collaboration on documents
  • Folder sharing with client
  • Navigation
  • Positive is client communication is much better
  • Negative is that we cannot work in a single document with a client or other staff simultaneously
  • The client portal is confusing for some clients.
  • Positive impact is that it puts all of our case functions under a single roof.
I would like to give it a perfect 10 for usability, but the MyCase Desktop app has proven somewhat of a problem from time-to-time. After the last interface update, the tabs were all moved and some were buried in a second layer which made navigation more difficult than it was previously.
8am MyCase stands head and shoulders above PracticePanther and probably on par with Tabs3. At the time we used Tabs3, it did not have a client portal feature and was just beginning to venture into the cloud. As such, while it had many good features, its cost and lack of features made MyCase a more attractive option. We had initially used PracticePanther, but its billing interface was too difficult, and the client portal lacked functionality.

Do you think 8am™ MyCase delivers good value for the price?

Yes

Are you happy with 8am™ MyCase's feature set?

Yes

Did 8am™ MyCase live up to sales and marketing promises?

Yes

Did implementation of 8am™ MyCase go as expected?

Yes

Would you buy 8am™ MyCase again?

Yes

In our experience, 8am MyCase is especially well-suited for a small firm that needs an integrated case management/client communication/billing platform. It's integration with a payment processor makes it very easy to use and some of the recent integrations with payment processing have helped to reduce steps in the intake process for our firm. It has not been well-suited to multiple people working collaboratively on a single document. Specifically, the MyCase Desktop function seems to create havoc with two of our attorneys and our staff.

Using 8am™ MyCase

6 - All of the functions in our firm touch on MyCase.
  • Case Management
  • Billing
  • Document Management
  • Client Communication
  • Direct client intake from our website
It is something with which we are familiar and the value for the cost is pretty good.

Evaluating 8am™ MyCase and Competitors

Yes - It directly replace PracticePanther. We were dissatisfied with the billing/accounting function of PracticePanther and the document management feature was on a separate platform that was not intergrated. We also wanted a more robust client portal.
  • Other
Our initial decision to go with MyCase was driven by a combination of cost, ease of use and ability to have an integrated document management system. As we worked more with the system, the client communication became a more significant feature and the billing/accounting has taken some getting used to.
I cannot think of any changes I would have made to the evaluation and selection process.

8am™ MyCase Support

One of the things we liked most about Tabs3 when we used that system was its support. PracticePanther was step behind in support when we switched to it, but when we switched to MyCase, it actually seems to be a step ahead of Tabs3. The chat support feature has saved me hours on dealing with issues both internally with users and externally with clients trying to navigate the client portal.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
I honestly do not know. We pay for the higher tier of MyCase and get the support that comes with that.
About a year ago, I had an employee who was struggling with the integration of MyCase Desktop (which has always been a problem). The support got in there, addressed the issue promptly and explained not only the resolution of the issue, but also how the problem came to be and how to diagnose similar sorts of problems that other users may experience. That has saved me multiple trips back to support and was above and beyond what simply answering a question.

Comments

More Reviews of 8am™ MyCase

  1. Home
  2. Law Practice Management Software
  3. 8am™ MyCase Reviews
  4. User Review of 8am™ MyCase