Great Contact Center
December 19, 2020

Great Contact Center

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

The Contact center at 8x8 has been a humongous help on structuring how we want our office to work. From setting up call flows, to adding and changing users they're able to help me figure out what I need to work best for my company. We use 8x8 for phone and fax service and they provide great products and service!
  • They know what they're talking about!
  • Update is hard to work with

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 is perfect for our smaller office environment

8x8 Contact Center Feature Ratings

Agent dashboard
6
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
Call tracking
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10