Great products and flexibility that meets are needs now and when we grow
December 19, 2020
Great products and flexibility that meets are needs now and when we grow
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 [Contact Center] is being used across our entire organization. We have staff in Arizona, Illinois, and New York; all of whom work remotely or have the ability to work remotely. We hold weekly meetings with our staff on Mondays. On behalf of our clients, we hold meetings and interviews between them and potential employees.
- Connecting our employees
- Flexible use for our staff (mobile, laptop, desktop, landline)
- Ease of use
- Be able to create meetings and edit meetings from within the apps
- Be able to join meetings from desktop app or mobile apps
- Improve 1st tier support and support messaging - every message says "We haven't been able to reach you - if there is a better number" - surely there is a better way to say we missed you but we will try again, please let us know if there is a better time. Claiming we haven't been able to reach you sounds extremely final. If there is a better number - How many times do you need to ask that? Obviously the number you have is good we just missed each other since you don't make appointments for call backs you just call. Which is fine, but perhaps there is a smarter way to do that.
- 8x8 [Contact Center] has allowed us to easily and flexibly offer remote employment
- For a small business offering remote has allowed us to hire and keep the best employees
- Allowing those employees to relocate anywhere in the country that works for their family
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes