8x8 Contact Centre Review as per my use.
January 13, 2026

8x8 Contact Centre Review as per my use.

Tim Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I have been using 8x8 contact centre for the last 4 years, and I am happy to use it because it has an easy-to-use UI, HD Voice quality, and more. First time I use such smooth software, and the 8x8 customer support representative is awesome. They help me like a premium customer.

Pros

  • HD Voice quality.
  • Customer support.
  • User interface.

Cons

  • I think they should focus on customization as per user request.
  • I don't have any issues
  • Na
  • 8x8 contact center provide HD VOICE.
  • Great chat option.
  • Lovely user interface.
I am giving the 8x8 contact centre 9 stars for its features and support. 8x8 contact centre is an all-time good application. I am really enjoying using it. 8x8 contact centre has wonderful features that are really helpful for increasing my productivity. 8x8 contact centre has very good uptime, which helps our operations remain active at all times.
Based on my experience, I did not find any major issues. I have been using it for a long time. I am really enjoying 8x8 contact centre. 8x8 contact centre support representatives are really helpful and knowledgeable. They resolve my problem quickly, and they do their job professionally. I used other software earlier, but I like 8x8 contact centre.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

I strongly recommend the 8x8 contact centre to my colleague. 8x8 contact centre is the best in the market on genuine price. 8x8 contact centre provides HD voice quality, awesome chat, and other actually useful features that help to increase my productivity. I noticed in my organization, everyone is happy to use 8x8 contact centre services.

8x8 Contact Center Feature Ratings

8.9
Agent dashboard
8
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
9.0
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented a month ago
    Hi Tim thank you for your review. Were thrilled our HD voice quality and support team have boosted your productivity. Your feedback on customization is noted as we continue improving.

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