8x8 Virtual Office - Perfect for just about any business with telephony needs
July 20, 2019
8x8 Virtual Office - Perfect for just about any business with telephony needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Office
8x8 Virtual Office provides the perfect blend of cost-effective communication for our team, with quick and easy setup and management of telephony services. We are currently using 8x8 Virtual Office in our head office instead of using the hard-wired telephone services from BT or other standard telephone suppliers.
The set up can be quite quick, however, we purchased the hardline telephones and the set-up was more complicated than expected. There was no plug and play. Instead, we had to wait for a telephone appointment to run through set up with a service representative, and there were a few issues. Don't get me wrong though, once it was set up it was really easy to use. Just pick up the phone or dial out on the keypad. Just like using a normal phone except we have the capability to have multiple local telephone lines into one building and have a system to run things like forwarding, hold systems, call handling, and the like. The system really shines for employees, like me, who use the app and go out on the road a lot. We can make calls from landline numbers and hold conferences through the app.
The set up can be quite quick, however, we purchased the hardline telephones and the set-up was more complicated than expected. There was no plug and play. Instead, we had to wait for a telephone appointment to run through set up with a service representative, and there were a few issues. Don't get me wrong though, once it was set up it was really easy to use. Just pick up the phone or dial out on the keypad. Just like using a normal phone except we have the capability to have multiple local telephone lines into one building and have a system to run things like forwarding, hold systems, call handling, and the like. The system really shines for employees, like me, who use the app and go out on the road a lot. We can make calls from landline numbers and hold conferences through the app.
- Soft phone used as hard phone.
- Call recording and call handling
- Answering software and round-robin distribution.
- The set up could be slicker, especially when configuring the hard wired phones.
- The back end software system could be a little more streamlined.
- The up time isn't as perfect as we wanted.
- Allowed us to save on restrictive landline contracts.
- Allowed us a fair usage policy for calls and minutes which landlines don't provide.
- Saved us the need to move our physical location somewhere else to be able to use a valuable area code for our business number.