8x8: VOIP Reliability
July 19, 2019

8x8: VOIP Reliability

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

8x8 is used across our organization. 8x8 allows our mobile workforce to effectively respond to customer needs without divulging their personal phone numbers.

Pros

  • Contact Center
  • Soft Phone
  • Mobility

Cons

  • More access to administrative features.
  • Improved support knowledge.
  • 8x8 has presented a positive ROI based on the cost of other providers.
  • 8x8s Cloud PBX provides a positive ROI.
8x8's cloud PBX and contact center offerings have always been reliable and outperformed other vendors. The Layer3 backbone that supports the 8x8 datacenters provides 8x8 an advantage.
8x8 is very well suited for organizations looking for an affordable and reliable VOIP provider.

8x8 Work Feature Ratings

6.7
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
3
9.0
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
8.0
Mobile app for iOS
8
Mobile app for Android
8
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

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