Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 for our Hospital. I work in the centralized scheduling department and we take incoming phone calls for Doctors' appointments and also make outgoing phone calls to make Doctors' appointments and radiology testing. I also manage people under me in the Call Que that we use and we also use a ring group that I manage as well. I can see when people are on the call and how many calls are waiting in the Que to be answered. There are 5 people in my area alone that I manage. We mainly use the call Que for our incoming calls so they can have the option to wait for the next available person.

Pros and Cons

Call Ques are very helpful
Phone system can be used anywhere
Good Analytic reporting

Has a lag on some phone calls
Picks up calls when typing and not wanting to answer call
The phone does not ring but says missed a call. The missed call was from 20 minutes prior to seeing the missed call

Return on Investment

Can be used anywhere
call ques are very nice and helpful
good quality

Support Rating

It is fairly simple to figure out and navigate. I like that I can use it anywhere. I like the messaging and video aspects of the phones. I also like the call queues and ring groups and being able to manage the call queue and see who is on the phone and how many people are waiting in the queues.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Usability

Once the kinks are worked out and everyone is on the same phone system it is very easy to use. You can also message employees and video call employees which is very nice when you have a question but they are on the phone, you can send them a quick message and they can message you back without having to hang up.

Likelihood to Recommend

I work in a scheduling office for a Hospital and it is very nice that I can use 8x8 at home and on my cell phone when needed. I like how it is able to be used anywhere and at all times. I am a supervisor and have 8x8 on my cell phone so my staff is able to get ahold of me if needed when I am in meetings. I also like that my staff and I can use the video chat and share the screen when someone has questions I can look at their screen and help them. The downside that I don't care for is when I am working on my computer and typing and a phone call comes in it will automatically answer that phone call when I am typing. Lots of times I am in a meeting and can not take that phone call and did not want to answer it, but I was typing and it answered automatically.

8x8 Hospital Usage

Overall Satisfaction with 8x8 X Series