8x8 Hospital Usage
April 08, 2022

8x8 Hospital Usage

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8x8 for our Hospital. I work in the centralized scheduling department and we take incoming phone calls for Doctors' appointments and also make outgoing phone calls to make Doctors' appointments and radiology testing. I also manage people under me in the Call Que that we use and we also use a ring group that I manage as well. I can see when people are on the call and how many calls are waiting in the Que to be answered. There are 5 people in my area alone that I manage. We mainly use the call Que for our incoming calls so they can have the option to wait for the next available person.
  • Call Ques are very helpful
  • Phone system can be used anywhere
  • Good Analytic reporting
  • Has a lag on some phone calls
  • Picks up calls when typing and not wanting to answer call
  • The phone does not ring but says missed a call. The missed call was from 20 minutes prior to seeing the missed call
  • Can be used anywhere
  • call ques are very nice and helpful
  • good quality
It is fairly simple to figure out and navigate. I like that I can use it anywhere. I like the messaging and video aspects of the phones. I also like the call queues and ring groups and being able to manage the call queue and see who is on the phone and how many people are waiting in the queues.

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?


Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series again?


Once the kinks are worked out and everyone is on the same phone system it is very easy to use. You can also message employees and video call employees which is very nice when you have a question but they are on the phone, you can send them a quick message and they can message you back without having to hang up.
I work in a scheduling office for a Hospital and it is very nice that I can use 8x8 at home and on my cell phone when needed. I like how it is able to be used anywhere and at all times. I am a supervisor and have 8x8 on my cell phone so my staff is able to get ahold of me if needed when I am in meetings. I also like that my staff and I can use the video chat and share the screen when someone has questions I can look at their screen and help them. The downside that I don't care for is when I am working on my computer and typing and a phone call comes in it will automatically answer that phone call when I am typing. Lots of times I am in a meeting and can not take that phone call and did not want to answer it, but I was typing and it answered automatically.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Directory of employee names
Answering rules
Not Rated
Call recording
Not Rated
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for Android