8x8 X Series Review
December 21, 2022

8x8 X Series Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

Great for a busy professional to manage calls and chats, video conference
  • manage
  • call recording
  • sometimes it is difficult to understand the customer service representatives
  • Setting up new users
  • Ease of Use

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Call center use, and call routing in Queues are great uses for 8x8 X Series. Visibility of current call stats, ability to record calls for accuracy, and provide whisper coaching are also great features.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
Not Rated
Call recording
10
Call park
10
Call screening
10
Message alerts
Not Rated
Video conferencing
10
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated