8x8 X Series Review
Updated August 29, 2024

8x8 X Series Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

They sent phones that were Free now they are saying we owe them. We don't even use phone.

Pros

  • manage
  • call recording

Cons

  • sometimes it is difficult to understand the customer service representatives
  • Setting up new users
  • Ease of Use

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Call center use, and call routing in Queues are great uses for 8x8 X Series. Visibility of current call stats, ability to record calls for accuracy, and provide whisper coaching are also great features.

8x8 Work Feature Ratings

10.0
Hosted PBX
Not Rated
Directory of employee names
10
10.0
Answering rules
Not Rated
Call recording
10
Call park
10
Call screening
10
Message alerts
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 3 years ago
    Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 2 years ago
    Dear Customer, please could you email us at reviews@8x8.com with the details of your issue with phones and we will be happy to look into this for you.

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