Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are using 8x8 X Series when contacting our drivers and inquiries coming from other drivers and customers or vice versa. 8x8 X Series has a feature to send them messages without having to worry about the number of characters used. You can send MMS or pictures easily. Logging into the call queues is really easy. You can review each call so you can get back to them and see if you missed out anything during the conversation. I also love the interface which is really user friendly. Never had issues with the service since I started using it.

Pros and Cons

The recorded calls

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

This is really good for call center setups wherein you would need different modes of communication to customers including video conferences. The call recording feature is a good way to comeback to your agent's calls and do quality assurance in that way you would know if they are doing what is needed.

8x8 X Series is a really good product for communication

Overall Satisfaction with 8x8 X Series