Frustrated Abila Reviewer
February 13, 2017

Frustrated Abila Reviewer

Jim Luker | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with MIP Fund Accounting

[It is being] used in finance to create reports used across the entire organization (for all financials including actual vs. budget). It's an easy to learn platform that helps me bring new employees up to speed quickly. It creates consistent reports that managers have come to rely on; never an "oops I forgot to add that account".

Pros

  • Support is very good when you can reach them
  • Menus are consistent across the program
  • Handles fund accounting particularly well

Cons

  • Quicker response from support.
  • When running a report, say General Ledger Analysis/Expanded General Ledger and you filter by GL account have it remember that account so when you go back and change the filter it's the same one. This would be helpful to me because when I filter it's for account reconciliations and I typically go in account order.
  • Let you define your fiscal year; when running reports that have a default of this year it always starts with January 1st; our fiscal year starts July 1st so I must change all of the standard reports.
  • The reporting for payroll sucks. Unlike the financial side you can't select fields that are in linked tables. For example, you can't get hire date & YTD hours on one report, you need to run two and use Excel vLookup to link them.
  • Thinking about it most people in support are very friendly and knowledgeable; I remember the ones that have told me something is impossible to do and later find out that it is possible.
  • If you walk away from MIP for around an hour, it requires you to exit and come back in. When you exit you lose everything you've been working on in MIP; including some reports that may have taken a long time to run. I would like the ability to be able to start a large report running, come back from and if I'm been gone too long and I'm kicked off by the system simply enter my user name and password and reenter where I left off.
  • New to company just learning MIP, have no idea on the impact when we transferred some years ago.
  • MIP allowed the users at time of purchase to implement and configure the system; they shouldn't do that unless they are sure that the client knows what they are doing. System was configured in a way that does not unleash the power of MIP.
Again, this system was set up by folks that had no idea of how a true accounting package should work. We have NEVER used fund accounting but are wokring hard to implement it soon. From what I see it will do a good job handling fund accounting; but it should it's the whole purpose of it being around.
Still comparing; waiting on the Altus demo. Found it very interesting that my salesperson at MIP refused to provide our new management team with a demo. We felt like we already bought it; there was nothing in it for him so why should he bother. The answer would be MIP will lose the income stream of our maintenance contracts if/when we migrate.
It handles fund accounting pretty well. We wish we could create additional segments to our GL string. Doesn't coordinate smoothly with FR50. Works slick to push deposit info from FR50 into MIP; there is no way we know of to push cost by campaign back into FR50 so that ROI on various development activities can be tracked at a granular level.

MIP Fund Accounting Feature Ratings

Comments

  • Justin Morrow | TrustRadius Reviewer
    Jim, I appreciate your feedback for this review. I'm sorry to hear that you're having some frustrations in using MIP and working with Abila. We value each of our clients and are always here to help with issues with a combination of our long tenured, American based support teams, our consulting experts, and/or our business partners. During the busy season our support lines can have longer than average waits and we'd certainly encourage you to use our convenient call back option or submit a web ticket so we aren't holding you up on the phone. I appreciate the product feedback you've given too. We released and have some upcoming report enhancements that will make that more efficient. We are always committed to your success in using MIP and will go out of our way to make your experience great! Feel free to reach out to me at justin.morrow@abila.com as I'd like to hear more about your recent experiences and ensure you have the support you need from Abila. Kind Regards, Justin Morrow Product Marketing Manager, Abila

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