Absorb LMS Review - 2025
August 25, 2025

Absorb LMS Review - 2025

Christine Mielke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

We use it to train franchisee owners and their staff on how to operate their business. We also have international master franchisee's and staff that use the platform. This helps maintain operational consistency across the globe.

Pros

  • Education is easily accessible to franchisees and staff
  • Customer service and support is fast and friendly
  • Easy to manage credits and certifications that we require for franchisees and staff

Cons

  • AI capabilities - when someone first logs into the platform there's a voiceover of someone walking them through it and it's specific to their job title/role and how the LMS can help them
  • More customization based on role. For ex., homepages, recommended coursework based on job title and longevity and more targeted search features. We have a lot of courses and it can be confusing for learners to find the specific course they're looking for depending on if they're a manager, trainer, or owner. And instead of "my courses or featured courses" would love to say "Sales Training" and only have sales courses specific to that user and their settings, be visible to them. This would help eliminate confusion and an overwhelming number of courses appearing when someone searches.
  • We don't have great data on this but that's on us since we need our data team to prioritize syncing the Absorb LMS data with our Powerbi and club performance data.
I'm pretty proficient in it now but unless you're in it daily, it's not super clear on how to navigate the platform. When I show another department how to run a report it's not the most intuitive. It's also confusing that is shows a user as being complete on a course but their progress is 0. I understand why that is but that's because I'm frequently in the platform. To a learner it's not clear why that would be.
  • Ecosystem Integrations (Absorb APIs or Absorb Connectors)
It's allowed many users across the globe to access the platform which helps create operational consistencies.
Very fast and helpful. I've always appreciated how quickly the team responds and I usually have the same person helping me throughout versus other support areas can switch from person to person.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Absorb LMS go as expected?

I wasn't involved with the implementation phase

Would you buy Absorb LMS again?

Yes

It's able to house a lot of the different brands and users we have in our company. We're very layered and Absorb LMS can handle how varied our brands and users are. Also, our customer service rep [...] is fantastic and extremely helpful and knowledgeable.

Absorb LMS Feature Ratings

Learning Management
8.3
Course authoring
8
Course catalog or library
6
Player/Portal
10
Learning content
Not Rated
Mobile friendly
9
Progress tracking & certifications
9
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
9
Learning reporting & analytics
6
Social learning
Not Rated
Gamification
Not Rated
Single Sign On (SSO) Enabled Learning
9

Comments

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