7 Years of Satisfying Experience with Absorb
March 10, 2026

7 Years of Satisfying Experience with Absorb

Jenny Merritt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

We use Absorb to host and track completion of onboarding training for entry-level roles, compliance training for all levels, and completions for eLearning and on-the-job training for manager training programs. We have 7000+ frontline employees and over 1500 store managers that use the platform to complete mandatory and optional training. We also offer optional professional development eLearning, through a connection to Skillsoft's Business Library, for our managers and corporate headquarters employees.

Pros

  • Our system admins are able to easily train on the platform and complete their tasks in a relatively intuitive manner.
  • We are able to brand our pages to fit our brand standards.
  • Absorb provides relatively low friction for users.

Cons

  • The feature we use for on-the-job training checklists is cumbersome for both admins and, more problematically, for users. They need to click through several screens to check off on skills.
  • I'd like to see more options for AI-assisted career pathing and listing of courses by role.
  • Absorb connects with Skillsoft, but the process for integration was costly and took a lot of time.
  • With Absorb, we were able to standardize and streamline our onboarding process for frontline hires. With a population of 7000+ employees and turnover rate over 100%, this was critical for saving site managers' time and increasing our service standards. While not solely responsible, I believe that the LMS launch helped reduce our turnover by 20% within 5 years.
  • Absorb allowed us to standardize our management training program and track compliance. We were able to add accountability to a program that previously had none and ensured that we could train enough managers to keep pace with growth.
Absorb is a solid platform that is relatively easy to use for users and admins and provides basic features with minimal problems. Their support and sales staff are helpful and knowledgeable. There are some features that are less user friendly and more advanced features such as career pathing and advanced gamification are non-existent.
  • Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
  • Social Learning (Absorb Engage)
Reporting has helped us run analytics and track accountability, which are crucial for implementing compliance training, such as safety, environmental, and HR-based trainings.

We never fully used the Engage platform, so I can't give an informed opinion on that.
When we integrated the Skillsoft Business Advanced library with Absorb, Absorb technical staff with knowledgeable and helpful. Also, in everyday use, the technical staff were responsive and helpful.
  • Docebo Learning Platform
  • Skillsoft Percipio
I think that both Docebo and Skillsoft provided more modern look-feel and more advanced features. I particularly like the OTJ features offered on Docebo.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

No

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

As a way to deliver eLearning content and track completion, I think Absorb handles our 7000+ users competently. In addition, their support team was always extremely helpful and responsive. When we went through the process of integrating Absorb with Skillsoft Business Advanced library, Absorb's team was very knowledgeable and helpful.

I think teams needing more streamlined checklist-style OJT skills tracking will be disappointed by Absorb's feature. It takes 4-5 clicks for a user to trainer to sign off on one skill.

Absorb LMS Feature Ratings

Learning Management
7.2
Player/Portal
6
Mobile friendly
6
Progress tracking & certifications
9
Assignments
10
Compliance management
10
Learning administration
9
Learning reporting & analytics
8
Social learning
2
Gamification
2
Single Sign On (SSO) Enabled Learning
10

Using Absorb LMS

7000 - Frontline users to store managers and corporate employees
2 - The Director of Learning and Development and one of the team members on the training team are trained on systems administration.
  • Onboarding training for 7000+ employees
  • Compliance training company-wide
  • Program management and accountability for store manager training
  • We worked with Absorb to develop the OTJ checklist
  • Continue to track employee completions

Comments

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