Absorb LMS - coming to an end.
December 06, 2017

Absorb LMS - coming to an end.

Ron Massicotte | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb Anywhere LMS

We use Absorb across 3 different groups: Internal, Partners, and Customers to educate and enable learners on various topics. Topics range from soft skills to product specific technical skills. Our learners range from unlimited access to single course access. Some learners have 0 cost and others pay by the course using Absorb's shopping cart.

Pros

  • Clean interface for learners
  • Logical organization of courses
  • Admin portal is OK

Cons

  • Customer Support is unresponsive and poor
  • Inconsistent interface in the product
  • Reporting out of Absorb is cumbersome
  • No search functionality within courses.
  • We were able to lighten the work load on our finance team by moving course purchase processing to the online platform.
  • Learning team was able to reduce the amount of live training and travel.
At the time of selection, we went with Absorb as they were one of the few that could handle online transactions for courses.

We are in the process of migrating to Skilljar and will be discontinuing our subscription to Absorb in 2018.
Absorb worked well for us for a number of years but once we started to push the limits of the software, the company and the product let us down. Support became unresponsive and the product enhancements that we were told were coming never did.

Absorb Anywhere LMS Support

Poor response time and generally poor responses.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
They did a fairly good job of migrating us to a new platform.

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