Overall Satisfaction with Absorb Anywhere LMS
We use Absorb across 3 different groups: Internal, Partners, and Customers to educate and enable learners on various topics. Topics range from soft skills to product specific technical skills. Our learners range from unlimited access to single course access. Some learners have 0 cost and others pay by the course using Absorb's shopping cart.
- Clean interface for learners
- Logical organization of courses
- Admin portal is OK
- Customer Support is unresponsive and poor
- Inconsistent interface in the product
- Reporting out of Absorb is cumbersome
- No search functionality within courses.
- We were able to lighten the work load on our finance team by moving course purchase processing to the online platform.
- Learning team was able to reduce the amount of live training and travel.
Absorb Anywhere LMS Support
Kept well informed
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response