Item: Acquia DAM (Widen)
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

It is used by multiple departments including the library, media, marketing and communications to organize both current and historic digital assets.

Pros and Cons

Portals are a useful tool to share and make assets available both to internal and external clients with the ability for they to either download or view the items.
The ability to create categories and collections enables the user to sort assets into more manageable groups.
Metadata can be customized and also embedded into asset.

The inability to change the default search returns so that they stay each time one logs in. For example, in my experience, it always seems to sort to date asset is added even though it's been changed to filename countless times.
In my experience, search results are limited to 10,000. With hundreds of thousands of assets, this limit makes it difficult for metadata cleanup as it limits results.

Return on Investment

For my working group the move to Acquia DAM (Widen) has caused more work and made our workflow much more complicated in my opinion.

It took over 5 business days for our contact to email back and then just to tell me to use the chat support. Then that took over 1 hour to try to resolve. Thankfully I am really good at work arounds because quick fixes to problems do not happen.

DAM System Solution

It hasn't.

Other Software Used

Adobe Bridge

Alternatives Considered

Extensis Portfolio

I prefer portfolio. It enabled the user to use a folder system.

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Are you happy with Acquia DAM (Widen)'s feature set?

Did Acquia DAM (Widen) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia DAM (Widen) go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia DAM (Widen) again?

Likelihood to Recommend

The product is not easy to use when changes need to be made to the asset or different versions created. The downloaad to pdf puts a link as the filename which means it is impossible to share with a non user because they click on the link and are brought to a sign in page.

Please log in to join the conversation

Nathan Holmes
(Vendor Representative) commented 4 months ago
Thank you for your review and feedback. We strive to provide the best DAM experience possible and are sorry you’ve had a negative experience. We're proud that our chat support has a below 30-second wait, but agree that the response to your email should have been faster. What you experienced was an exception to our norm. Regarding your comments about the product: We’re continually working to improve our search experience, including offering a new sort by relevance default in the new search UI. For large metadata cleanup, we often recommend using the metadata import tool. You left this review anonymously, but we are committed to addressing your feedback with our teams. If you are willing, our team would also love to speak with you further about your experience at dam@acquia.com.

Using Acquia DAM (Widen)

Overall Satisfaction with Acquia DAM (Widen)