Unhappy User
August 05, 2025
Unhappy User
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ActivTrak
Many of us work remote so we use it to confirm the employees are working during business hours and the amount of hours they are reporting for their paycheck. We have two employees whose accounts are not tracking accurately in ActivTrak.
We have reached out many times and finally the case was escalated to [...} however he has not reached back out with any updates and continues to say the app is tracking accurately. Clearly it is not when I can pull the report and the data it reports to do not even match each other nor the receipts the employee has on their computer to show they were working while ActivTrak is not showing them working. The owner has requested a refund for the past 2 months since the app has not worked accurately and I have not heard back from the finance team after 10 days of the request. Very disappointed in the response times and lack of support given when things are not going as the app was sold
We have reached out many times and finally the case was escalated to [...} however he has not reached back out with any updates and continues to say the app is tracking accurately. Clearly it is not when I can pull the report and the data it reports to do not even match each other nor the receipts the employee has on their computer to show they were working while ActivTrak is not showing them working. The owner has requested a refund for the past 2 months since the app has not worked accurately and I have not heard back from the finance team after 10 days of the request. Very disappointed in the response times and lack of support given when things are not going as the app was sold
Pros
- Giving examples of each KPI that an organization may follow up on
- Ability to add multiple employees to track under the account
- User friendly reporting
Cons
- In my opinion, Chrome OS support or take it off the market until it works properly
- In my experience, Support team and Finance team reply times
- In my experience, Support team knowledge, willingness to help when things go wrong and are not fixed by a simple troubleshooting guide
- In my experience, Lack of support for when things go wrong and understanding of customer service
- Was used to understand an employee was not actually working but until the tracking software is accurate, no hard numbers can be applied
- It is very basic and user friendly - color coded
We could not measure productivity in terms of time spent working for remote workers prior to ActivTrak. Now at least we can see that they are online and the websites/applications that they are using
Do you think ActivTrak delivers good value for the price?
Not sure
Are you happy with ActivTrak's feature set?
No
Did ActivTrak live up to sales and marketing promises?
No
Did implementation of ActivTrak go as expected?
I wasn't involved with the implementation phase
Would you buy ActivTrak again?
No
Comments
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