ActivTrak

ActivTrak

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
ActivTrak

Overview

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.
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Recent Reviews

Amazing ActivTrak!

10 out of 10
July 21, 2022
COVID brought about many changes, especially in that of remote work. In transitioning to a more remote workforce, we needed a way to …
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What A Nightmare

1 out of 10
March 04, 2022
Ridiculous lead times on support, and shady billing practices. They can bill your credit card even if it expires and good luck getting …
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How ActivTrak Differs From Its Competitors

Employee Productivity

A lot of our employees are remote, so it is nice to check in on what they are doing day to day and ensure that they are being as productive as they can be.
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ActivTrak Favorite Features

Ease of installation, 30 seconds and you are up and running per node - Making for agile application. High availability cloud-based interface without any on-site infrastructure required, multiple users can easily view and act on the data. Ongoing development of the platform. Not a stagnant product …
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Employee Productivity

Especially with WFH, work patterns become especially identifiable and how this will "Mesh" within a team - AM/PM performance patterns are much easier to identify and blend within a overall team.

Users who (especially during WFH) tend to vary from the a particular workflow into their own bespoke …
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Employee Engagement

The strong comparison tools and upfront analysis make workloads and activity between users in a team much more transparent and easier to identify on a dynamic basis, rather than when making the change is typically too late.
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Operational Efficiency

By identifying divergence from company workflows we have been able to ensure a more standardized approach across the business despite widespread homeworking over the past 18 months.
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Employee Productivity

We all work from home now; it's challenging to know when and how long the employee spends on their job. ActivTrak helps to monitor and quantify the data (activities), so we can bring out the solution and ask employees to improve it.
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ActivTrak Favorite Features

I love the dashboard! It's the easiest and quickest peak at the data. This tool has helped in giving opportunities for HR to have leadership coaching with our managers.
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Employee Productivity

ActivTrak has helped us determine who the focused and unfocused employees are to work with them to get them into a better balance of work-life. Many of our remote team have said they feel alone and like they are on an island. ActivTrak has given us another piece to address and stay connected with …
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Employee Engagement

We plan to involve our leadership more interactively with the tool. At that point, managers will also have more to discuss with their employees.
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Operational Efficiency

ActivTrak has allowed us to determine which employees are focused, unfocused, and over-focused. This has led us to opportunities for improvement and addressing work-life balance concerns.
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ActivTrak Favorite Features

Working hours report - the main reason we wanted it Being able to drill down by user to see what they are doing if necessary Being able to give alias names to users Daily reporting function via email of the working hour report sent to HR
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Employee Productivity

Being able to take a glance at productivity and if someones seem low, we can drill down and see what they were or were not doing to get a better perspective before taking action.
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Employee Engagement

Right now, managers only look at their team productivity or individual productivity if they think there is an issue.
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Employee Productivity

Notice low tracking individuals and have an understanding of the reason first (tool issues). Once cleared conversations have been had with those individuals and improvement seen. High-tracking individuals have been observed and taken care of so they do not burn out or otherwise get demotivated …
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Employee Engagement

It clearly shows me which teams are averaging lower than optimally performing teams and get me clear visibility to focus on those teams first. Moreover, within the team, I get immediate access to their individual work track and start working with the lowest tracking individuals first. After …
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Operational Efficiency

Team staffing plans, capacity planning, and load balancing are now very critically dependent on the ActivTrak data. So it is an integral part of our organization's work planning activities. Teams that are overloaded can have poor quality in work product so adding capacity there, and teams that are …
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Employee Productivity

Personal Insights providing detailed productive hours vs non-productive hours helped coach team members utilize time effectively and see peek time for collaborations. Also, helped identify utilized team members to find suitable work within their capacity. Collaboration hours helped identify the …
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Operational Efficiency

Would not use ActivTak as a benchmark for resource utilization or hiring needs as the data captured does not take many points into consideration. Would ask leads/managers at their capacity to use the numbers and come up with manual and more accurate metrics to support hiring needs. Moreover, …
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Employee Productivity

ActivTrak shows us where we may need support. For example, we can identify where we need more employees within a department. It has connected us with employees who weren't using their work-issued devices to complete work. It turned out the work-issued devices didn't work properly. This has allowed …
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Employee Engagement

I think ActivTrak allows people within the organization who may have been nervous about hybrid or remote work to see that remote work can be productive and if it's not, how to address it appropriately.
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Operational Efficiency

If we notice a department or an employee is overworked, we have addressed the situation by talking about more staff, support for the person or department.
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ActivTrak Favorite Features

Productivity- you can see how employees are utilizing their time and where Work load balance- my favorite- you can see if employees are being over-utilized or close to burnout
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Employee Productivity

The productivity in general. With remote working, companies worry about two things. Employees are not working or they are overworking. ActivTrak allows you to see exactly that
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Employee Engagement

Data shows if an employee is being overutilized or working excessive hours. The nice thing is that you can see what times people are working. Is it within a normal working day or are employees working through lunch and dinner and overworking.
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Operational Efficiency

We are still in the beginning stages of understanding how it will affect process flows. However, the data does show us how we are utilizing our time and in what programs for how long. We plan to see if there are process improvements we can make based on the data
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Employee Productivity

ActivTrak has had a negative impact on productivity, as staff spend more time trying to beat the system and make it appear that they are productive when they are not
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ActivTrak Favorite Features

ActivTrak is easy to download and install, this helps employees peace of mind. It eliminates the need to physically micromanage and frees up time for actual work We can use ActivTrak to cross-check the logged hours vs the worked hours.
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Employee Productivity

ActivTrak is one of the few platforms available that allow us to prompt employees with popups when they do something wrong without actually making a note of it in their log. The idea is that rather than noting their mistake (or forbidden activity) but not educating them about what they did wrong, …
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Operational Efficiency

Ensuring that employees are engaged during business hours. Verifying that employees are closely aligned to goals. Keeping track of what tools may be slowing productivity. Identifying employees that need training or mentoring.
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ActivTrak Favorite Features

Dashboard - I can get a clear insight of a user or a group in one single pane of glass. Working Hours Report - The graphical report that shows the contrast between productive and unproductive time. Activity Log - It provides a detailed report of the user's activity including passive time.
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Employee Productivity

With the remote workforce, we now have a definitive report of the employee's activities. With Activity Log, Working Hours Report, and screenshots, the employee gets a clear picture of their workday. When we were evaluating software packages, we wanted the ability to see an activity log and …
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Employee Productivity

Allowed us safely to transition to working from home without losing any productivity, management kept an eye on all employee's timing.
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Employee Engagement

Ability to reflect transparently the productivity of remote employees without misunderstanding, doubts, or conflicts supervising all-access, data, and identifying internal threats in highly competitive markets
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Operational Efficiency

Identify weaknesses and delays in the process, by logging every window & browser tab to analyze where employees spent the most time and what can be improved.
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Operational Efficiency

By providing detailed reports, we can easily see what is being used by whom and can correlate that to those that get more done in less time.
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Employee Productivity

We know how some poor performers are working and what they are working on and ensure they are aligned with organizational priorities.
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Employee Engagement

It has definitely helped with remote employees. A few employees commented they were putting in long hours and when we showed them their productivity reports that didn't document their comments, their performance improved
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Employee Productivity

Across teams, it gives a better idea of average productivity which has led to less and more productive meetings since we found people were losing too much time daily in meetings.
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Employee Engagement

So far it's just supported the company decided to go virtual since we've found either no change or actually better productivity since going remote.
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ActivTrak Favorite Features

The dashboard is one of my favorite tools. It allows us to group team members and compare productivity. It has allowed visibility to performance issues which have helped us identify coaching opportunities.
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Employee Productivity

It has allowed us visibility [into] performance issues and coaching opportunities. It has also allowed us to identify top performers who we have engaged to help with training and coaching team members who need help.
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ActivTrak Favorite Features

Overutilization is helpful to identify people who are working too much and has spurred conversations around why. Having production-level workers be able to see their own metrics is also helpful, creates accountability, and motivates people to stay on top of their numbers.
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Employee Productivity

ActivTrak hasn't helped to improve productivity so far. We have used ActivTrak to allow people to work remotely. It has helped us to ensure that people are maintaining a certain level of productivity.
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Employee Engagement

It has allowed us to really help manage the amount of work assigned and keep track of end goals with numerous ongoing projects.
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Employee Productivity

With ActivTrak, we have found opportunities to improve the level of engagement with remote staff without losing touch (compared to daily in-person interactions). This allows our management team to continue to focus on managing all staff with consistency and monitor application utilization levels …
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Employee Engagement

The visual dashboards and reporting metrics allowed us to view the amount of time in a given day remote staff [is] actually performing their job duties and to better identify over-extending hours in lieu of increasing production efforts. Although this is often seen as a positive, the impact may …
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Operational Efficiency

The product allows our teams to work independently based on projects, goals, and strategic opportunities yet manages those same teams to ensure each aspect is met. This includes managing project workloads based on application utilization, ensuring goals line up with expected hours (avoiding …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Automated data collection (103)
    8.5
    85%
  • Data analysis (103)
    7.9
    79%
  • Pre-built content (93)
    7.7
    77%
  • Data management (95)
    7.6
    76%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ActivTrak, and make your voice heard!

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Pricing

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Free

$0.00

Cloud
user/month

Advanced

$10.00

Cloud
user/month billed annually

Premium

$17.00

Cloud
user/month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://activtrak.com/pricing/?utm_medi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Unlock Productivity Potential with ActivTrak Workforce Analytics
02:36
Achieving Productivity with ActivTrak's Workforce Analytics
02:21
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Features Scorecard

Workforce Analytics

7.8
78%
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Product Details

What is ActivTrak?

ActivTrak is a workforce productivity and analytics software company that helps teams understand how people work, whether in the office or remotely. Their cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant.

Key differentiators of ActivTrak, as provided by the vendor:
  • Prioritizes insight vs oversight to help teams build trust, respect and responsibility
  • Looks at the bigger picture
  • Puts workforce data in context and provide insights for employers and employees alike
  • Helps teams optimize productivity and ensure operational compliance
  • Helps teams work better together
Boasting more than 9,000 customers and over 450,000 users of its Free version, ActivTrak's solution can be configured to provide immediate visibility and analysis.

ActivTrak Features

Workforce Analytics Features

  • Supported: Automated data collection
  • Supported: Data analysis
  • Supported: Benchmarking
  • Supported: Pre-built content
  • Supported: Data management
  • Supported: Self-service insights

Additional Features

  • Supported: Working hours summaries
  • Supported: Burnout risk assessment
  • Supported: Team productivity measurement

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology UsageScreenshot of Personal Insights

ActivTrak Videos

Unlock Productivity Potential with ActivTrak Workforce Analytics
Achieving Productivity with ActivTrak's Workforce Analytics

ActivTrak Downloadables

ActivTrak Integrations

ActivTrak Competitors

ActivTrak Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Hubstaff, Time Doctor, and Teramind are common alternatives for ActivTrak.

Reviewers rate Automated data collection highest, with a score of 8.5.

The most common users of ActivTrak are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 109)
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Score 8 out of 10
Vetted Review
Verified User
  • Trend analysis
  • Data collection and presentation within a user friendly interface.
  • Ease of installation/ removal.
  • Data exporting / reporting.
  • High availability of service.
  • Remote installation within a domain environment is not consistently successful requiring physical installation in some instances. Best practice in terms of group policy to support remote installation would be beneficial.
  • Web activity can be challenging to drill down in terms of reporting via activity log, a more Power BI-like interface to drill down from top-level domains to individual pages and back again, for example, would be more intuitive and time-saving.
  • Email alerts when user count exceeds the license numbers.
Score 7 out of 10
Vetted Review
Verified User
  • Compute platform usage based productivity metrics
  • Summarized reports and insights
  • Does not track attending Teams meetings on the compute platforms
  • does not track teams watching training videos
  • does not track teams watching informational videos
  • does not work on platforms like mobile devices (tablets/phones)
Score 5 out of 10
Vetted Review
Verified User
  • Provides details on focused hours vs multitasking hours within productive hours
  • Good enough coaching points for underutilized team members, though high level
  • Provides active dashboard capturing current status of team members
  • Provides the ability to schedule Personal Insights which provides an opportunity to improve on utilizing time effectively.
  • With teams working across time zones, provide customization to select the time zone for a team member under a manager. Though a time zone filter is provided for tiles, appears refresh would not change metrics. Also does not show all standard time zones.
  • Should provide customization opportunities as in how many workdays should be counted per time period, like integration with tools like workday or ADP is being missed to capture leaves.
  • An hour worked on the weekend is messing up averages as it's counted for work, provide the option to add hours vs ignore hours on weekends without counting a day.
  • Provide customization in terms of selecting visuals per manager vs providing standard visuals.
  • AI/ML utilization to provide detailed insights focusing on helping individuals improve is the topmost requirement for a product such as ActivTrak to dominate the market.
March 06, 2022

Insight you need

Score 9 out of 10
Vetted Review
Verified User
  • Showing productivity
  • Deep diving into where our employees spend their time
  • Showing over utilized employees
  • Showing employees who are struggling so we can help
  • sometimes it is not easy to load new users into the system
Score 9 out of 10
Vetted Review
Verified User
  • Setting up alerts when users access software/websites of interest.
  • Grouping users according to their permissions and roles.
  • Scheduling when the tracking agent should function.
  • The ability to bulk remove the tracking agent from multiple computers.
  • The ability to create a remote install link that lasts more than 72 hours.
  • More prompt resolution with ActivTrak support.
Gary Hamilton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The activity log is an excellent resource to get detailed information.
  • The working hours is one of my favorite reports. I can pull employee reports and graphically show their working hours.
  • The dashboard gives me a quick view of someone's work history.
  • Speed... When querying the data, it seems to lag especially if you do more than seven days.
  • The Productivity report - I would like to see multiple days in the details of the single-day report. I love the report because it shows the clock times, but I would like to be able to do multiple days so that I can show trending in one interface.
Score 10 out of 10
Vetted Review
Verified User
  • Tracking productive users/teams.
  • Providing a means of alerting pertinent parties of concerning activity.
  • Easy reporting of overall productivity to concerned parties.
  • It would be nice to add categorization preemptively. At present you have to see the process at least once to do so.
Score 3 out of 10
Vetted Review
Verified User
  • Know what people are working (or not working) on, when it works
  • Use and extent of time spent on non-productive apps
  • Know if people are really working or faking connectivity issues, etc.,
  • Lag in data capture--sometimes never captures
  • Reporting on non-productive apps (report) has inadequate/incorrect hyperlinking
November 30, 2021

ActivTrak - Solid product

Score 9 out of 10
Vetted Review
Verified User
  • Detailed user activity logs
  • Alarms & Alerts
  • Handling exceptions and exclusions
  • Emailed reports depend on Google Data Studio
  • Lack of customized reporting in general although the builtin reporting isn't bad
  • The collector agent installed on clients is quirky
Score 9 out of 10
Vetted Review
Verified User
  • ActivTrak provides a dashboard to allow us to quickly gauge performance across a dept or group of users.
  • ActivTrak also provides a method to quickly identify worked hours to identify those putting in extra time
  • ActivTrak report log is very useful when a team member is experiencing issues
  • The application is very easy to use however I would like to see improvement in refresh rates and configuration changes. It seems a bit sluggish
November 24, 2021

Helpful

Score 7 out of 10
Vetted Review
Verified User
  • Track times of first activity and last activity in a work day
  • Identify users who are overutilized
  • Show comparisons between different groups data
  • I would like to be able to compare users to other users without having to create a specific group for each user
  • There is an overwhelming amount of data without much description of how the data is gathered.
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