Replace your old AV with best in class tools
Updated March 12, 2025

Replace your old AV with best in class tools

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Watchguard Endpoint Security

Adaptive Defense 360 [/ WatchGuard EPDR] allows us to increase our layer of endpoint security and gives us insight [into] what is happening. The agent installation is easy and quick. We like the ease of creating onboarding policies and the tools to help with [the] organization. I'd recommend this product to anyone who is looking to increase endpoint security with best in class tool.

Pros

  • Adds advanced protection to endpoints
  • Cloud management is easy
  • Alerts are great to keep you informed

Cons

  • Automation to increase protection after baselining
  • Better UI for end users
  • Integration with RMM tools
  • This has reduced management time
  • We have increased visibility into endpoints
  • Ability to add extra packages for some RMM type tools
We worked with a WatchGuard partner for installation. They were able to provide quick start information and ongoing support for maintenance and troubleshooting. Understanding the best practices from the initial deployment is crucial to provide effective protection. The expertise of a partner can minimize risks of deploying new software and give you peace of mind.
Having a single plan of glass in WatchGuard cloud allows us to save time and correlate security events. We appreciate the ease of configuration and use. The help menu is based on context to quickly get you to the documentation for the relevant feature.
WatchGuard Cloud helps us keep an eye on our environment. We can understand the security posture of the environment at a glance. The role based permissions help us share access with technicians and perform day to day operations.
Adaptive Defense 360 [/ WatchGuard EPDR] provides more than signature-based detections to better your endpoint security. Once in Lock mode unknown processes are blocked and we have increased protection that we didn't have before.

Do you think Watchguard Endpoint Security delivers good value for the price?

Yes

Are you happy with Watchguard Endpoint Security's feature set?

Yes

Did Watchguard Endpoint Security live up to sales and marketing promises?

Yes

Did implementation of Watchguard Endpoint Security go as expected?

Yes

Would you buy Watchguard Endpoint Security again?

Yes

We now have central and cloud management of endpoint security that we didn't have before. This allows us to easily check on [the] status and set alerts for what we want to know.
This is suited for any business environment to add a layer of device protection. I'd highly recommend replacing your traditional signature-based AV solution with Adaptive Defense 360 [/ WatchGuard EPDR]. This is great for any business with or without a dedicated IT department or staff. Automated remediation can stop and minimize the impact of a security incident.

Watchguard Endpoint Security Feature Ratings

Endpoint Security
8.0
Anti-Exploit Technology
9
Endpoint Detection and Response (EDR)
9
Centralized Management
8
Vulnerability Management
5
Malware Detection
9

Using Watchguard Endpoint Security

25 - All functions of business from IT support, accounting, HR, and sales. We deploy WatchGuard Endpoint Security to all available endpoints.
5 - We have staff that are able to support WatchGuard products. WatchGuard provides plenty of documentation and access to training tools to keep our staff updated on new features. The How-To guides are a great resource.
  • Endpoint Protection
  • Endpoint Detection
  • Endpoint Response
  • Enforce use of only approved removable media
  • Dynamic firewall based on location
  • Vulnerability Management
  • Patch Management
  • Device Encryption
  • Managed SOC
WatchGuard Endpoint Security provides the endpoint solutions we need to keep our information safe. It is a great tool in a layered defense approach.

Evaluating Watchguard Endpoint Security and Competitors

Yes - Replaced Symantec Endpoint Protection due to licensing constraints and pricing.
  • Scalability
  • Ease of Use
We wanted an endpoint security solution that works with our existing technology and is easy for technicians to use. Features are added and updated but core functionality remains the same.
If I had to do it again, I'd try to do more stress testing to help us set expectations with end users and tune the product for a good balance of usability and security.

Watchguard Endpoint Security Implementation

We recommend making small changes and testing results to understand the impact of each change.
  • Implemented in-house
Yes - The initial phase included installation on a heavy-use machine to understand operations and any performance impacts. The second phase included a larger test group with a representative from each business unit. This phase included small changes and measuring results. After successful testing we moved onto the next phase. The third phase included rolling out to all other users. We monitored for a few weeks to set a baseline before moving to the Lock settings. After this phase the work was moved to ongoing maintenance.
Change management was a big part of the implementation and was well-handled - We created new testing groups with a representative from each business unit. This helped us understand impacts to each part of the business. We made small changes and measured results over a few days before making further changes.
  • Impact of change
  • Blocked programs without a notification in the portal

Watchguard Endpoint Security Training

  • Online Training
The training was very helpful. It demonstrated how to configure the service for initial install, items to monitor, and how to set up for ongoing protection. Hands on training is more helpful but this is a good starting point.

Configuring Watchguard Endpoint Security

We are able to configure WatchGuard Endpoint for the various business units. We can change settings that we need to be able to adjust. Some vendors would like for us to be able to run a full scan every 12 hours but we're only able to scan every 24 hours.
Recommend using principle of least privilege and lightening restrictions when needed. Strongly recommend starting with a test group and expanding usage from there.
No - we have not done any customization to the interface
No - the product does not support adding custom code
Allows us to integration with our systems management tool.

Watchguard Endpoint Security Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Quick Initial Response
None
Did not purchase premium support. The support level we get with standard support meets our needs.
We had issues with initial installation for a server and reached out to WatchGuard support. The rep was able to understand the issue and recommend steps to resolve.
Support was friendly and knowledgeable. They set proper expectations for the issue. Issue was resolved quickly and efficiently, during first contact by phone.

Using Watchguard Endpoint Security

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
Lots to learn
  • Configuring install settings
  • Creating dynamic protection groups
  • Running reports
  • Understanding unreported blocks
  • Creating complex rules
  • Sorting devices based on group membership
Everything from onboarding to management is easy to manage. The documentation is easy to follow along with, and the support team is very responsive. I recommend reviewing the documentation for quick start information. The training materials will help with ongoing management.

Watchguard Endpoint Security Reliability

No issues with scalability. We recommend for clients of all sizes from a small group to a large corporation. Groups can be created to apply different settings for various business units.
We have not experienced any availability issues since using the product for the last few years.
There is a performance impact as with any endpoint protection software. The balance of usability and ability to do daily operations is great. We don't notice a performance impact in more operations.

Integrating Watchguard Endpoint Security

Integration was easy and adjustable settings are self explanatory.
  • ConnectWise Manage
  • ConnectWise Automate
The integration was not hard to implement. WatchGuard has quick start guides and ConnectWise has information to assist.
  • Plan to Ingrate with Microsoft Defender
Have not used any of the integrations mentioned.
Recommend testing with a small group of users and expanding as testing continues.

Relationship with WatchGuard Technologies

Vendor was easy to work with the vendor and no issues.
The vendor was easy to work with after the sale and has answered any questions we've had.
Standard terms
Ask questions to verify understanding.

Upgrading Watchguard Endpoint Security

  • Vulnerability Management
  • Granular Controls
  • Ability to migrate from Panda
  • Tracking and history for vulnerability management

Comments

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