Item: Adobe Captivate
Rating: 9
Author: Verified User

Overall Satisfaction with Adobe Captivate

Use Cases and Deployment Scope

Adobe Captivate is our authoring tool for e-Learning. We use this to create e-Learning content to deploy to employed and non-employee staff.

Pros and Cons

Pros

Interactive learning.
Flexibility with Advanced Actions.
Access to assets.

Cons

More animation options.
Better text to voice options.
Responsive design is challenging to work with.

Most Important Features

Quiz settings/tracking.
SCORM compliance.
Assets for courses.

Alternatives Considered

I've only ever authored in Adobe Captivate.

I love using Captivate - honestly the only thing I tell people is that they would want to be prepared to take a training on it like from ATD to maximize the use and to quickly adapt. They can't just pick it up and start using it.

Using Adobe Captivate

Users and Roles

20 - Instructional Design and Epic Training.

Support Headcount Required

3 - IT Team for subscription and installation, ID Team to support other trainers.

Business Processes Supported

eLearning development.
Flexible tool to meet learning needs.
Cloud has multiple other Adobe products to support.

Innovative Uses

e-Learning
Interactive video
VR

Future Planned Uses

Quick e-Learning development.
Microlearnings.

Likelihood to Renew

I don't intend to switch as Captivate along with the Adobe Cloud are industry standard tools.

Evaluating Adobe Captivate and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability
Product Reputation

We have paid subscriptions for the Cloud and Captivate, so all tools together allows for limitless options.

Evaluation Lessons Learned

I wouldn't.

Adobe Captivate Implementation

Adobe Captivate Support

Support Rating

Support was for my colleague.

Adobe Captivate Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support cares about my success Quick Initial Response	None