April 28, 2021
Advisor in Customer ServiceOutsourcing/Offshoring Company, 10,001+ employees
Score 5 out of 10
Overall Satisfaction with Adobe Connect
Adobe Connect is pretty useful to organize meetings, trainings and seminars. Actually it is so easy setting up. We use this application to stay in touch with each other and talk with each other. It is used by a single department (CX consultants), in order to offer trainings and coaching. It works as a virtual classroom and it gets straight to the point.
- the app makes easy to deliver coaching and courses
- intuitive menu
- files and link sharing features
- some bugs and lags
- no virtual backgrounds
- video quality (especially compared to other vendors)
Do you think Adobe Connect delivers good value for the price?
Are you happy with Adobe Connect's feature set?
Did Adobe Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Adobe Connect go as expected?
I wasn't involved with the implementation phase
Would you buy Adobe Connect again?
Some audio issue, bugs and latency, advisors can't join the meeting, terrible UI. I am not a great fan of this product. It could be improved. Adobe is a huge Company: they need to test the product and release a bug-free version. I am using a stable Internet connection, but the tool works properly one day and it crashes the next. Unstable.
Connect support is well suited when you need to be advised. It is very easy and very fast. The point is: they can't fix the bugs and you need to wait the updated version that hopefully it will resolve the issue. It can be annoying during a classroom. Pretty good the idea behind the Support Blog (tips and tricks).
I don't recommend Adobe Connect. I am sorry, but it is not the best on market. Screen share is slow, the app is unstable, which it doesn't happen often, but you don't need a bug (e.g. mic issue) in the middle of a coaching. Very annoying and frustrating. Also, awful UI. I mean, it will simplify your job, but the cons are much more than the pros.
Adobe Connect Feature Ratings
High quality audio
High quality video
Low bandwidth requirements
Integrates with social media
Record meetings / events
Participant roles & permissions
Confidential attendee list