Item: Adobe Connect
Rating: 8
Author: Keith Cordero

Use Cases and Deployment Scope

Since most of the office went virtual in 2020, we had been using Adobe Connect for many of our meetings in addition to webinars. There were a lot of tools that gave us a lot of flexibility. For example, there was the option to go into breakout rooms or have a Q&A. This helped to provide a cohesive discussion and helped us to connect with the team easier.

Pros and Cons

Ability to customize the layout of webinar rooms to tailor to my audience.
Ability to add polls and Q&A.
Ability to have more than one host at any given time.

Recording a session isn't very straight forward.
Tech issues such as participant getting kicked out.
PowerPoint doesn't translate well through the Adobe Connect platform.

Return on Investment

Provides an efficient way to reach a large group of people at the same time.
Even though you can reach a large group of people, sometimes [they] do get kicked out of the presentation and you may have to go over your presentation with those who got kicked out.
Presenters do have to be physically present with each other.

Alternatives Considered

Skype

I feel that Adobe stacks up very favorably to Skype. They both have a lot of the same feature sets. I would say the main difference between the two is that Skype has the ability to operate in low bandwidth scenarios better and has had less of a problem with dropped calls. If Adobe could fix those problems, I would use Adobe instead of Skype.

Key Insights

Do you think Adobe Connect delivers good value for the price?

Yes

Are you happy with Adobe Connect's feature set?

Yes

Did Adobe Connect live up to sales and marketing promises?

Did implementation of Adobe Connect go as expected?

Yes

Would you buy Adobe Connect again?

Yes

Other Software Used

Skype, Microsoft Teams

Usability

Adobe is a pretty straightforward and intuitive software to use. It has a low learning curve. In addition, if you have used virtual meeting or webinar platforms in the past, you will have no problem converting over to Adobe. It offers a robust feature set and [is] a great value for the money. I would definitely recommend it for the first time user as well as those who are experienced with virtual platforms.

Support Rating

I haven't had to use the support option very often, but when I have, I have had no problem with the level of service I need. I have spoken to others who have used support a lot more than me and they have experienced no issues as well. Overall, I would say I am happy with the service.

Likelihood to Recommend

If you are presenting to a large audience that requires multiple break rooms, you will most likely get participants that get dropped. If you are just looking for an environment where you will just present to a large group of people, then this will work for you. In addition to this, if you are presenting with multiple presenters, Adobe Connect will give you a seamless way to transfer ownership to whoever is presenting at any given time.

Great feature set, but need to fix the connectivity issues.

Overall Satisfaction with Adobe Connect