Overall Satisfaction with Adobe Sign
- Incredibly easy to upload routine documents stored in account library or upload a brand new, customized document.
- Website provides clear instructions for reader use. Also very easy to guide new users through signing documents.
- EchoSign provides a signature audit summary that allows the tracking of signature progression. A very useful tool in proving signature email address, IP address and date/time stamp.
- Website also provides opportunity to send reminders to document recipients to sign if they have not done so by a specific timeline.
- Provides return receipt to the signer of the document once completed.
- Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
- Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
- Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
- Quicker lead conversion/sale close.
- Great impact on customer service.
- Cut on costs for printing hard copies of documents and sending them securely through a mail carrier.
- Increased document return timelines.
- Helps to meet program goals and regulations for signature requirements.
- Reduces paper waste and need for offsite storage.