ADP SmartCompliance is a Smart Choice for Companies
Updated November 22, 2021

ADP SmartCompliance is a Smart Choice for Companies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Payments
  • Wisely by ADP
  • Invoicing & Funding

Overall Satisfaction with ADP SmartCompliance

We use ADP SmartCompliance exclusively in payroll. It helps us to address outstanding tax issues, submit notices from agencies, manage our tax profiles, view our invoices and funding, manage our ADP Wisely cards, and manage our wage payments (FSDD and ADP Check). Previously my current company was either managing tax issues manually or not at all which resulted in penalties and audits. SmartCompliance is the best way for us to manage all of our entities jurisdictions.
  • Allows you to update your Jurisdiction Profiles
  • Allows SUI rate updates any time
  • Manage ADP Wisely pay cards which has allowed us to discontinue cutting manual payroll checks in-house for off cycle payments
  • Reverse Direct Deposits or place Stop Payments quickly
  • Upload tax notices as well as mark them for escalation
  • Makes it really easy to add new jurisdictions
  • Communication within the tax notice resolution is limited and should be better
  • It would be nice to be able to update an item marked as resolved, like reopen it if it's not resolved
  • It would be great to be able to pull better reporting for stale dated checks

Do you think ADP SmartCompliance delivers good value for the price?


Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?


Did implementation of ADP SmartCompliance go as expected?


Would you buy ADP SmartCompliance again?


  • It has reduced the manual work of having to contact the agencies ourselves to resolve outstanding items
  • Gives us one place to manage all of our entities taxes
  • The ability to instantly fund Wisely cards for off cycle payments to employees has been a lifesaver during the pandemic when everyone is working remotely
  • ADP- WorkForce Now
This product allows us to keep track of our agency notices in one place which is important as we have over 200 jurisdictions between state and locals. We're able to pull reporting when needed and review the Statements of Deposit for every quarter. ADP is also really great about sending out communications pertaining to updates and regulatory changes that could affect us.
We have had mixed experience with the personnel working in ADP's tax department. There are some individuals that are very knowledgeable and there are others who are not that have created challenges for us. My recommendation for anyone looking at this service is once you have found a knowledgeable resource, go back to them with questions or request a dedicated resource.
ADP SmartCompliance is great for managing your state and local tax jurisdiction profiles. It allows you to manage them all in one place, you have the ability to filter by entity, jurisdiction type (specific states or localities), tax type, or tax ID. This comes in extremely handy with new hires when verifying you're already set up in the jurisdiction they're located (especially for PA). It's also very easy to manage user access to the system for your company.

ADP SmartCompliance Feature Ratings

Not Rated
Sales and Use Taxes
Not Rated
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Not Rated
Tax Document Management
Complex Tax Scenario Management