ADP SmartCompliance - A must have!
August 02, 2022

ADP SmartCompliance - A must have!

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Wage Payments
  • Tax Credits

Overall Satisfaction with ADP SmartCompliance

We recently purchased ADP Workforce Now and added SmartCompliance to help with our remote employee workforce in multi-state jurisdictions. We needed all the help we could get with new state setup and the hope that ADP would offer online resources and some type of new state setup wizard to help with the process.
  • Upload agency notices when received in the mail
  • Provision a new state is very easy through SmartCompliance
  • There is a resource link within SmartCompliance that gives you a lot of information about the state you are entering with new employees, agency phone numbers, and helpful hints.
  • You can easily see your tax profiles and the status of each along with the quarterly reports that have been filed.
  • ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
  • It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
  • While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.

Do you think ADP SmartCompliance delivers good value for the price?


Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?


Did implementation of ADP SmartCompliance go as expected?


Would you buy ADP SmartCompliance again?


  • Compliance risk has been somewhat mitigated
  • Workload has increased as you bring payroll and benefits in-house from a PEO. ADP SmartCompliance has great potential to make things easier so the workload won't be as much
  • ADP SmartCompliance will make agency calls (not sure if this is known or not) but you can request one when you have a state threatening to suspend your SUI or SIT account and ADP hasn't filed your reports yet.
Only Workforce Now
I'm not sure
I have to commend ADP SmartCompliance on this effort. I constantly receive updates from ADP/SmartCompliance about changes and I'm able to make any necessary updates/changes to the way we are currently operating. Kudos to ADP SC!
ADP SmartCompliance is much more robust and provides a wealth of resources.
It's definitely worth the cost when you have many states and employees to manage. There's some confusion when you will see the payroll wage reports and tax returns filed and you find a month or so later they were rejected by the state. ADP SmartCompliance doesn't always let you know that you have to get the nasty letter from the state in the mail.

ADP SmartCompliance Feature Ratings

Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management