New user Vantage review
January 16, 2018

New user Vantage review

Nicole Walsh | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Vantage HCM

We are using ADP Vantage for our payroll processing only.
  • The DataBridge for importing data is nice but it is critical that it is set up correctly which is difficult. Once working well it has an ease of use.
  • Manual check processing is good and efficient
  • One stop shop for different things such as quickview. This is my favorite feature.
  • Batch output reports are not user friendly and efficient. They are not easy to read or use for audit purposes.
  • Not being able to find employees by the whole SSN makes it difficult in times that is your only known source of data for the employee.
  • The lack of use of effective dates makes it very difficult to report on and prepare audit documentation for clients.
  • There are bugs still in this system that seem to be only brought up by the client and the action to fix or make right is not taken with the critical needs of the clients.
  • So far this product is not what we were looking for in a product. We had one that worked well and worked for us. Being put on a product that is not fully functioning for what we need and being told that it basically is what it is and we need to learn to deal with the new product is not the best customer experience. I am hoping that through enhancements that this product lives up to promise that was made when we were told we were moving to it.
I hope that as the system is improved it becomes something that we the client enjoy using. We were told Payforce was being eliminated and we needed to switch products. It was not a choice. I would hope that if we are being told to move because a functioning product is going away, that we would have had the chance to get on a product that is fully developed and not something that is less user friendly that what we were using. Change is good, if the change is well executed and the change has the features needed to do the job as good or better than you currently were before the change.

ADP Vantage HCM Feature Ratings

Employment history
3
Workflow for transfers, promotions, pay raises, etc.
2
Pay calculation
7
Support for external payroll vendors
3
Direct deposit files
7
Salary revision and increment management
1
Approval workflow
1
View and generate pay and benefit information
7
Update personal information
7
View job history
7
View company policy documentation
7
Report builder
7
Pre-built reports
5