Overall Satisfaction with ADP Vantage HCM
We are using ADP Vantage for our payroll processing only.
- The DataBridge for importing data is nice but it is critical that it is set up correctly which is difficult. Once working well it has an ease of use.
- Manual check processing is good and efficient
- One stop shop for different things such as quickview. This is my favorite feature.
- Batch output reports are not user friendly and efficient. They are not easy to read or use for audit purposes.
- Not being able to find employees by the whole SSN makes it difficult in times that is your only known source of data for the employee.
- The lack of use of effective dates makes it very difficult to report on and prepare audit documentation for clients.
- There are bugs still in this system that seem to be only brought up by the client and the action to fix or make right is not taken with the critical needs of the clients.
- So far this product is not what we were looking for in a product. We had one that worked well and worked for us. Being put on a product that is not fully functioning for what we need and being told that it basically is what it is and we need to learn to deal with the new product is not the best customer experience. I am hoping that through enhancements that this product lives up to promise that was made when we were told we were moving to it.