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We're onboard
Updated January 17, 2018

We're onboard

Joyce Loney | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Time, Benefits, Payroll

Overall Satisfaction with ADP Vantage HCM

We use ADP Vantage HCM across entire company. Currently, we are using the HR, Time, Benefits and Payroll modules. Employees can view all their information and enter time. Managers can view all information for direct and indirect reports. We have centralized most admin/ payroll processes for greater control and consistency.
  • We went from manual time sheets to electronic time reporting very easily.
  • Our dedicated service team is excellent.
  • Issues with specific funtionality often escalated to "development" black hole.
  • Electronic feeds to some vendors don't work properly.
  • Change Control project leaders are weak. Often don't have the technical or project management knowledge/expertise needed.
  • Payroll efficiencies from automation
  • More automation = less manual work
More integrated

Less complex pay situations are easier.

Our employees love the ease of use and simplicity of the employee portal.

ADP Vantage HCM Feature Ratings

6.7
Employee demographic data
9
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
3
7.7
Pay calculation
7
Benefit plan administration
8
Direct deposit files
8
6.0
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
6
7.5
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
6
Asset Management ()
Not Rated
6.0
Report builder
7
Pre-built reports
5
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
3.0
Manager tracking tools
3
Performance and Goals ()
Not Rated
3.0
Notifications and Alerts
3

Using ADP Vantage HCM

2200 - Payroll, Time, Benefits, HR, ACA
4 - Some technical as well as functional expertise
  • Dedicated service team
  • Electronic timekeeping
  • Compliance
  • Data analytics
  • Compliance
Overall system works as designed and is easy for employees to use.

Evaluating ADP Vantage and Competitors

Yes
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor

ADP Vantage Implementation

I believe ADP has changed their implementation model since ours which is good.
  • Vendor implemented
Change management was a major issue with the implementation
  • Delays due to ADP project team
  • ADP project team turnover

ADP Vantage Training

Configuring ADP Vantage

Anything customized caused system issues.
Don't do much or it causes problems
Some - we have done small customizations to the interface
No - we have not done any custom code

ADP Vantage Support

Our dedicated service team is fantastic!
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Need to explain problems multiple times
Yes
Our Client Service Team Manager reached out to get extra support for a change control initiative that was in jeopardy of being completed on time.

Using ADP Vantage

Employees love it. Fairly easy to administer.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Employee self-service
  • Complex payroll calculations
Yes

Relationship with ADP

Sales peole were very accommodating but maybe oversold expectations
Price, term of contract