Influitive Review
March 26, 2014
Influitive Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction
Influitive’s program has been very useful for our company. Using it, we’re able to engage our customers in an unprecedented way, providing them an additional, high-value service. It allows us to get their direct feedback on our products, which we use to modify our offerings as appropriate. We’re also able to better garner what they’d like to see from our company down the pike, while understanding the challenges their up against at their own companies and struggles that have lead them to choosing our product. It’s highly beneficial, fun for our customers, and they love the rewards. The team at Influitive is great to work with – always offering additional insights and strategic guidance on how we can make the most from our program. They’re quick to respond, thoughtful in their approach, and willing to pull in additional people to help enhance our experience.
- Influitive allows us to engage clients in a fun, meaningful and rewarding ways.
- Our Influitive hub gives us access to customer feedback on a variety of programs.
- Challenges within our hub provide us with a better understanding of what our clients need and how we can better help them achieve their goals.
- Influitive is newer and the product is constantly developing, meaning we don’t always have the features we’re looking for. However, the team is open to feedback and most concerns have been addressed
- The social capabilities within the platform aren’t as built out as we’d like, though the team is aware of this and has been making changes.
- The program can be difficult to learn and understand initially, especially when a new administrator jumps in.
- It's enhanced relationships
- It's helped achieve better leverage client experiences
- It allows us to obtain direct feedback on products